Information Technology Associate

Position Overview: Keep ECCO’s workforce productive and secure by owning helpdesk support, endpoint management, Microsoft 365/Azure administration, Zoom Phone telephony, and core user/network support, ERP support and administration.

Key Responsibilities

• Microsoft 365 / Entra : Manage identity lifecycle, license assignments, mail flow, Conditional Access/MFA, shared/resource mailboxes, and basic DLP.
• Intune / Endpoint Management: Own Autopilot provisioning, compliance and configuration profiles, Windows Update rings, Bit Locker, Win
  32 app packaging, device remediation, and Power Shell automation.
• Windows 11 Support (Tier 1–2): Handle imaging, patching, drivers, and coordinate hardware break/fix; resolve escalated endpoint issues.
• Helpdesk Ticketing Management: Address all incoming tickets to the helpdesk. Categorize and prioritize requests. Modify RMM policies to increase IT support efficiency.
• Networking (hands-on, light): Support TCP/IP, DHCP/DNS, Wi‑Fi and VLAN basics, printer/scanner connectivity; coordinate with ISP and vendors.
• Zoom Phone Administration: Provision users/licenses, manage numbers and porting, design and maintain call queues/auto attendants, configure business/after-hours/holiday routing, ensure E911/Nomadic E911, provision desk phones as applicable, monitor QoS/MOS in Zoom analytics, and manage carrier/vendor escalations. Maintain change logs.
• ERP:
  Epicor Solar Eclipse Administration: Provision/deprovision users, govern roles/permissions (RBAC), maintain menus/profiles, perform minor configuration (fields/forms/workflows) in sandbox first, execute small data corrections under change control, manage vendor support tickets, publish release notes and end-user training snippets.
• Security & Compliance Hygiene: Ensure device encryption and least privilege; support phishing response and escalation; maintain Defender for Endpoint basics. Participate in ISO 27001 certification and re-certification for our branches.
• Documentation & Enablement: Maintain SOPs and self‑service KB articles; track assets/inventory and manage renewals.
• Office Workforce Support: The IT Associate will be responsible for supporting our team in-person at the Norcross office 4 days a week. This role requires travel to our other four locations twice a year to provide in-person support to those teams as well.

Qualifications;
Must‑Have

• 2–5 years in IT support/endpoint administration in a Windows 11 + Microsoft 365 environment.
• Hands‑on administration with Intune/Autopilot and Entra /Microsoft 365.
• Experience with a major platform ticketing/RMM system
• Working knowledge of VoIP administration concepts (call routing, queues, auto attendants, E911, porting, QoS)
• Deeper Zoom Phone/VoIP experience (SIP/QoS)
• Power Shell proficiency for routine admin tasks; strong customer communication skills.
• Requires travel via air to our other locations. This position requires up to 25% travel
• Defender for Endpoint, Purview/DLP, and general SSO implementation (SAML/OIDC) experience.

WHAT WE OFFER: On-site training, generous compensation based on experience, full benefits; health, dental and vision starting immediately. Also includes, paid time off, life insurance and 401k.

WHO WE ARE: The largest, privately owned National, Specialty Master Distributor of natural gas measurement products and solutions in North America. We are seeking a hardworking team player to join our t