VMware Administrator

The VMware Administrator is responsible for supporting both internal and customer-facing physical and virtual infrastructure environments. This role requires a solid foundation in compute platforms, cloud technologies, and related automation practices. The engineer must be capable of diagnosing and resolving technical and process-driven issues efficiently, with a strong focus on service quality and customer experience. Successful candidates demonstrate deep familiarity with cloud ecosystems and a commitment to ongoing professional development, including both technical expertise and interpersonal skills.

• Build and maintain in-depth knowledge of assigned systems, platforms, projects, and functional domains
• Own and manage assigned service requests and incidents to ensure adherence to SLAs and high customer satisfaction
• Provide day-to-day operational support by responding to system alerts and resolving infrastructure incidents
• Act decisively on production-impacting issues and remain accountable until full resolution is achieved
• Deliver high-quality customer support through ticketing systems and direct communication channels, including phone support
• Execute planned maintenance activities such as system upgrades, hardware refreshes, software updates, and patch management
• Administer and support VMware ESXi and comparable virtualization platforms across multiple hardware environments

• Hands-on experience administering Linux and/or Windows operating systems in enterprise environments, including virtualization and hyperconverged platforms (e.g., VMware)
• Experience supporting Active Directory and Exchange in large-scale or production environments
• Familiarity with enterprise monitoring tools, including alerting, patch management, and data protection coordination for physical and virtual assets
• Ability to implement and manage basic network virtualization tasks, including NSX firewall rule modifications
• Working knowledge of high-availability architectures, clustering, and fault-tolerant system design
• Understanding of common infrastructure protocols and services such as SMTP, SNMP, SSL, SSH, and DNS
• Foundational knowledge of networking concepts and technologies, including the OSI model