Operations Coordinator; MSP

This is a fast-growing Cloud & Managed Services Provider specializing in healthcare and dental organizations. The company has built a dominant market presence in the Southeast and is actively expanding into new regions along the East Coast. Backed by strong financials and long-term client relationships, the organization has hired consistently over the past six months and continues to scale rapidly.

The company places a strong emphasis on employee growth and quality of life. Career progression paths are clearly defined and outlined in offer letters, supported by regular training, reviews, and internal advancement opportunities. High employee retention reflects a culture that values stability, development, and long-term careers.

The Operations Coordinator plays a critical role in the daily execution of service delivery and client experience. This position works closely with the Customer Service Manager and partners across IT support, operations, and project teams to ensure communication stays aligned, work moves forward efficiently, and clients remain informed.

This is an excellent opportunity for someone looking to grow into operations leadership or project coordination within a managed services environment. As the role develops, it offers increasing exposure and responsibility across operations and project workflows.

• Serve as a primary point of contact for inbound client requests via phone and email
• Capture, triage, and assign tickets to appropriate teams
• Coordinate schedules, priorities, and updates across internal teams
• Keep clients informed with clear, timely communication
• Support operational workflows including documentation, purchasing coordination, and inventory tracking
• Build strong relationships with clients and internal teams through consistency and attention to detail

• Candidates with ~1 year of MSP experience (including interns, junior project coordinators, dispatchers, or L1 engineers)
• Individuals seeking exposure beyond hands-on technical support
• Organized, detail-oriented communicators who enjoy coordinating people and processes
• Professionals interested in a career track into operations or project management
• Generous PTO
• Company car (when needed)
• Cell phone reimbursement and stipends
• Company credit card (when applicable)
• Ongoing training and clear advancement paths