Digital Solutions Engineer IV

Title:

Digital Solutions Engineer IV

Company:
Canon U.S.A., Inc.

Location:

US‑TX‑Irving | US‑GA‑Norcross

Requisition

The Field Support Level IV position is a highly skilled role focused on providing advanced technical expertise and resolving complex product issues. Employees work independently on sophisticated tasks under close supervision.

• Advanced On‑Site Support:
  Provide urgent, high‑visibility third‑level support for hardware issues that cannot be resolved by field technicians or resellers.
• Technical Troubleshooting:
  Diagnose complex problems and recommend solutions using advanced technical knowledge.
• Cross‑Functional Communication:
  Coordinate with various departments to ensure effective communication when inter‑departmental cooperation is required.
• Training and Analysis:
  Deliver training seminars to technicians and resellers; analyze customer workflows and recommend performance improvements.
• Event Support:
  Manage installation and de‑installation of devices and provide technical expertise during Canon trade shows.
• Escalation Management:
  Resolve high‑level product support issues escalated by employees or dealers.

Level IV employees possess comprehensive expertise and work independently on complex tasks, but decisions are made under the close supervision of a Supervisor or Manager.

Typical qualifications include general education or vocational training plus 4‑6 years of related experience. Candidates should have served as an Engineer III, Digital Solutions, and possess at least three years of proven proficiency in troubleshooting and repair of Canon products, along with completion of Canon product training for their primary specialization (Canon Digital Technician ATSP).

Anticipated hourly rate: $33.37 – $49.98.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

You must be legally authorized to work in the United States, and the company will not sponsor visas. All applicants must reside in the United States at the time of hire.