IT Service Desk Manager: Lead, SLA-Driven
Job in
Norcross, Gwinnett County, Georgia, 30003, USA
Listed on 2026-05-21
Listing for:
ID Logistics US
Full Time
position Listed on 2026-05-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
US is looking for a Manager of Support (Help Desk) in Georgia to lead a team in delivering high-quality technical support. This role requires overseeing daily operations, ensuring service level agreements are met, and implementing improvement strategies. The ideal candidate will have strong leadership and IT support experience along with a commitment to customer service excellence. This hybrid position offers a competitive salary between $90,000 to $110,000, plus comprehensive benefits including medical, dental, vision insurance, and more.
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