IT Associate Director - Norcross, GA

RESPONSIBILITIES

• Provide daily direction, coaching, and managerial oversight to the IT Support Technician staff.
• Serve as the on‑site escalation point for IT Support Technicians, resolving issues that exceed Tier 1 scope.
• Assign, prioritize, and monitor helpdesk tickets and project work, and coach technicians through training and knowledge transfer on IT systems, operational procedures, and troubleshooting techniques.
• Establish and enforce standard operating procedures, service‑level expectations, and documentation standards for the IT team, incorporating project management methodologies when applicable.
• Partner with the IT Director on hiring, onboarding, performance feedback, and scheduling for the technician team, and oversee documentation of resolutions, processes, and procedures within the knowledge base.

• Oversee day‑to‑day IT operations across the central office and multiple campuses, ensuring hardware, software, and infrastructure remain fully operational.
• Manage and administer the Microsoft 365 environment, including Exchange Online, SharePoint, Teams, and identity/access management.
• Work within Active Directory and Entra  create, change, and delete user accounts and maintain security groups and licensing.
• Deploy, configure, monitor, and maintain wired network equipment (switches, routers, firewalls) and wireless infrastructure across all campuses.
• Oversee Wi‑Fi coverage, VLANs, DNS, DHCP, VPN, and basic firewall configurations to support services, events, and office operations in accordance with established security standards.
• Manage and maintain the Azure cloud infrastructure supporting Rock ChMS, including virtual machines, storage, backups, and related services.
• Manage endpoint protection, MDM (Mosyle), and device inventory to maintain a secure and well‑documented IT environment.
• Regularly meet with ministries and departments to identify technical needs and propose practical, implementable solutions.
• Collaborate with team members, departments, and vendors to develop technical solutions supporting ministry projects and day‑to‑day initiatives.
• Manage day‑to‑day collaboration with Victory’s Managed Service Provider (MSP), as well as IT vendor and ISP relationships, ensuring accountability, competency, and performance.
• Research, test, and roll out new technologies, processes, and automations to enhance the quality of IT services provided to staff.

• Customer Focused
• Problem Solving
• Detail Oriented
• Integrity & Trust
• Self‑Starter
• Strong Analytical Mindset
• Strategic Aptitude
• Victory Vision
• Ethics & Values
• Emotional Maturity
• Managerial Leadership
• Oral and Written Communication Skills
• Interpersonal Skills
• Technical Support

• Bachelor (4‑year) degree with a technical major such as engineering, information technology, or computer science preferred.
• 3–5 years of progressive IT support or administration experience, including exposure to team lead or supervisory responsibilities.
• Reliable Transportation Required (travel between campuses as needed).
• Ability to coordinate and maintain a variety of projects with great independence.
• Strong technical background coupled with leadership skills.

• Proficient with networking concepts and hands‑on configuration of switches, routers, firewalls, and wireless access points.
• Proficient in Microsoft 365 administration (Exchange Online, SharePoint, Teams, and Entra ) and Azure cloud administration (virtual machines, storage, networking, and backups).
• Ability to work within Windows Active Directory
• Knowledge of MacOS and Windows Operating Systems
• Experience with MDM platforms (Mosyle or similar); working knowledge of a Church Management System (ChMS) such as Rock RMS is a definite PLUS.
• Certifications such as CompTIA Network+, Cisco CCNA, Microsoft 365 Certified, or similar are a definite PLUS.

• An acceptance of, and commitment to Jesus Christ as Savior and Lord.
• An understanding of the mission and purpose of Victory Church.
• Acceptance and agreement of Victory Church’s CHECK values and staff commitments.

The Associate IT Director serves as the…