VP, Services

Powering the world’s payments ecosystem. ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work.

You are visible, your talents are valued, and you are empowered to shape the future of payments.

ACI Worldwide powers global payments for over 1,300 of the world's leading financial institutions, intermediaries, and merchants. Our payments software underpins trillions of dollars in transactions each year — and Professional Services is the engine that turns that software into client outcomes. This role is a rare opportunity to lead Professional Services across one of ACI's most strategically significant regions. North America is home to some of our largest and most complex banking and intermediary relationships — institutions that depend on ACI's platforms as mission-critical infrastructure.

You'll lead a team of over 100 Professional Services professionals delivering the full spectrum of services: new business implementations, add‑on product installations, custom development for clients, professional technical support, and training. It's a broad remit, a real P&L, and a mandate to raise the bar on what enterprise Professional Services delivery looks like in North America. We're at an inflection point — investing in standardized delivery models, AI‑enabled workflows, and the leadership infrastructure to scale.

The VP, Professional Services North America will be at the center of that transformation, with the authority to shape it. If you're a Professional Services leader who builds trust with clients and teams in equal measure, who can hold a P&L and a people agenda at the same time, and who wants to define what great looks like in enterprise payments delivery — this is the role.

• Grow the Business – Own the North America Professional Services revenue and margin targets. Partner with Sales on deal shaping, pipeline health, and services bookings. Identify expansion opportunities within the existing customer base and drive double‑digit services growth through scalable, repeatable delivery models.
• Deliver for Clients – Maintain a healthy, well‑governed portfolio spanning implementation, installation, custom development, onsite support, technical support, and training engagements. Be the executive sponsor your clients call when it matters most — and the leader who turns escalations into references.
• Lead and Develop Your Team – Lead, develop, and retain a team of over 100 Professional Services professionals across North America. Create clear career pathways, invest deliberately in individual growth, and build the succession depth the region needs to scale.
• Drive Operational Rigour – Implement consistent KPIs, delivery governance standards, and AI‑enabled workflows that make delivery predictable and continuously improving. Translate delivery data into executive‑level insight and act decisively on portfolio health.
• Align Across ACI – Be the connective tissue between Professional Services, Sales, Product, Engineering, and Customer Support. Ensure commercial commitments are deliverable, product feedback loops are active, and clients experience One ACI — not a collection of functions.
• Set the Cultural Tone – Build a region‑wide culture of innovation, shared learning, and growth mindset. Model AI fluency. Make continuous improvement a daily habit, not a quarterly initiative.

• Revenue & Margin:
  Professional Services P&L performance against revenue, margin, and utilisation targets for the North America region
• Delivery Predictability:
  On‑time and on‑budget delivery rates across the active NA project portfolio
• Client Outcomes:
  Customer satisfaction (CSAT/NPS), time‑to‑value, and retention across Banking & Intermediaries accounts
• Pipeline & Attach Rate: PS pipeline coverage, services bookings, and attach rate to new and expansion ACI…