Senior Payments Support Analyst - Escalations & RCA
Job in
Norcross, Gwinnett County, Georgia, 30003, USA
Listed on 2026-08-06
Listing for:
ACI Worldwide
Full Time
position Listed on 2026-08-06
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
ACI Worldwide in the United States is seeking a Senior Analyst to join the Help
24 team. You will serve as a Level 2/3 escalation point, coordinating incident response, triage, and engineering collaboration to resolve complex payment processing issues.
The role emphasizes analytical troubleshooting, strong SQL skills, and experience with API integrations, file transfers, and RCA documentation. You will help maintain runbooks, support high-touch clients, and work with global teams to deliver
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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