More jobs:
Ticket Coordinator
Job in
Norcross, Gwinnett County, Georgia, 30003, USA
Listed on 2026-09-02
Listing for:
AVASO Technology Solutions Inc
Full Time
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Ticket Coordinator
Full Time Technical Norcross, GA, US
Salary Range: $50,000.00 To $55,000.00 Annually
Job DescriptionTheITField Ticket Coordinator ’sresponsibilitiesaretoreceive,validate,schedulewithcustomer,plan,andassignticketstodesignatedfieldtechniciansforpartspick-upsandhardwareITrepairservices.
TheITfieldticketcoordinatorwillcommunicatedirectlywiththedesignatedfieldtechniciansresponsibleforservicesaswellaswiththeend-customersrequestingservice.
TheITField Ticket Coordinatorwillberequiredtoadheretocontractual Service Level Agreements (“SLAs”).
- Receive, validate, update, and end-user requests for hardware repair services via ticketing system and in compliance with contractual SLAs.
- Schedulerepairserviceswithend-usersviaphoneand/ore-mail.
- Planandassigndesignatedfieldtechnicianstoend-userserviceticketsasefficientlyaspossible.
- Providecustomerservicesupportviaphoneand/ore-mail.
- Communicate with other coordinators and teammates effectively.
- Deliveryoutstandingend-userexperiencethroughticketassignmentsandstrongcustomerservice.
- Documentandmanageend-userrequestsconsistentlyintheITticketingsystem.
- ProvidereportingfromITticketingsystemasrequired.
- Protecttheintegrityandconfidentialityofallend-userandticketdata.
- Attendteammeetingsasrequired.
- Musthaveahighschooldiplomawithcollegeortechnicaldegreepreferred.
- Abilitytoworkinafast-pacedenvironmentandmulti-taskunderlimitedsupervisionrequired.
- FamiliaritywithmoderntechnologyandITtroubleshootingandbestsupportpracticesthroughpreviousjobexperienceoreducationrequired.
- Demonstrationofpunctualityandexcellentcommunicationandinterpersonalskillsrequired.
- Priorcustomerserviceexperiencepreferred.
- Previousexperiencewith Service Noworother ITService
Managementsystemspreferred. - Previouslogisticsexperienceisnotrequiredbutpreferred.
- Familiarity with the Washington, D.C. metro region is a plus but not required.
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