MAC Specialist
Job in
Norcross, Gwinnett County, Georgia, 30003, USA
Listed on 2026-09-20
Listing for:
METRIX IT SOLUTIONS INC
Full Time
position Listed on 2026-09-20
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, IT Specialist
Job Description & How to Apply Below
- Manage, secure, and support macOS and Windows devices across the enterprise.
- Ensure device performance, security compliance, availability, and a high-quality end-user experience.
- Provide Tier 2/3 desktop and endpoint support in a mixed-OS environment.
- Administer macOS and Windows devices using MDM platforms such as Jamf Pro, Microsoft Intune, and Kandji
. - Deploy, configure, patch, maintain, and troubleshoot operating systems and applications.
- Enforce endpoint security policies, including File Vault, malware protection, encryption, and OS compliance
. - Provide Tier 2/3 support for Mac and Windows hardware, software, OS, and application issues.
- Automate device administration and deployment workflows using Bash/Zsh scripting, scripts, and configuration profiles
. - Manage Apple Business Manager (ABM) and enterprise Apple device enrollment.
- Maintain device inventory, licensing, asset tracking, and lifecycle management
. - Perform workstation imaging, provisioning, configuration, and deployment for new hires and replacement devices.
- Troubleshoot hardware failures, operating system issues, application errors, user accounts, and connectivity problems
. - Provide hands-on support for desktops, laptops, printers, scanners, AV equipment, and other peripherals
. - Support identity and access integration with Azure Entra , SailPoint, or other Identity Providers (IdPs).
- Collaborate with IT Security, Service Desk, and other infrastructure teams
. - Document technical standards, procedures, troubleshooting guides, and support processes.
- Follow enterprise security and compliance requirements.
- 3+ years of experience administering macOS and Windows in an enterprise environment.
- Strong knowledge of macOS architecture, security, administration, and troubleshooting
. - Hands-on experience with Apple Business Manager and MDM solutions
. - Experience with Jamf Pro, Intune, Kandji, or similar endpoint management tools
. - Proficiency in Bash or Zsh shell scripting
. - Understanding of networking fundamentals and identity management
. - Experience supporting mixed macOS/Windows environments
. - Strong communication, troubleshooting, and documentation skills.
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