Operations Coordinator

Position Purpose

The Operations Coordinator at SRS Building Products is responsible for managing daily warehouse operations, ensuring the swift and accurate execution of work orders, and enhancing customer satisfaction by addressing complaints and supporting delivery requirements.

• Coordinate and manage daily warehouse operations, ensuring work orders are executed with precision and on schedule to optimize efficiency and client satisfaction.
• Resolve incoming customer complaints swiftly and courteously, taking full ownership of issues and engaging warehouse personnel and delivery teams as needed to achieve timely resolutions.
• Supervise and facilitate the accurate loading and unloading of orders for vendors and customers, ensuring adherence to company standards for promptness and accuracy.
• Utilize On Demand routing software to dispatch trucks and guarantee timely and precise delivery of products to customer worksites, streamlining logistics and minimizing delivery-related disruptions.
• Utilize Agility software to meticulously track and report stock levels, providing data‑driven insights to the Branch Manager to support inventory decision‑making and prevent duplicate orders.
• Conduct comprehensive inventory management activities, including purchasing, weekly cycle counts, and the evaluation and resolution of damaged or outdated stock, to uphold inventory integrity and availability.
• Implement rigorous order processing and day‑end balancing procedures to support the seamless operation of the branch and contribute to overall business success.
• Foster superior customer service and company representation while managing internal processes, enhancing customer relations, and supporting the Branch Manager’s strategic goals.

The Operations Coordinator reports directly to the Branch Manager or Assistant Branch Manager and does not have direct supervisory responsibilities or direct reports.

Occasional travel to regional branches for inventory audits, supplier meetings, and operational assessments.

Prolonged periods of sitting at a desk, standing, walking, handling objects, using hands, reaching with arms, climbing or balancing on ladders, stooping, kneeling, crouching, crawling, and lifting up to 15 pounds frequently or up to 25 pounds occasionally. Exposure to high noise levels and extreme weather conditions may occur.

Fast‑paced, dynamic on‑site environment requiring efficient management of warehouse operations to meet diverse customer needs. Requires strong organizational skills and ability to prioritize and deliver with precision.

• Excellent verbal and written communication skills suitable for professional interactions.
• Superior interpersonal and customer service skills with proven ability to resolve complaints promptly.
• Strong sales and customer service capabilities to meet and exceed customer expectations.
• Outstanding organizational skills and acute attention to detail.
• Proficiency in time management with a track record of meeting deadlines in a high‑paced and sometimes stressful environment.
• Robust analytical and problem‑solving skills to address operational challenges efficiently.
• Experience in supervisory and leadership roles, with competence to delegate tasks when necessary.
• Proficiency with Microsoft Office Suite or similar software for efficient task management and reporting.
• Proficiency in utilizing the Agility software/computer system for tracking and reporting stock levels.
• Ability to calculate financial figures such as discounts, interest, and percentages.
• Capability to interpret various forms of instructions, including written, oral, and diagrammatic formats.
• Valid driver’s license.

• Experience in utilizing advanced warehouse management systems to optimize inventory control and process efficiency.
• Track record of implementing process improvements within a warehouse setting that enhance operational outcomes and customer satisfaction.
• Experience in leading cross‑functional teams within warehouse environments to achieve organizational objectives.
• Ability to mentor and…