Installation Quality Manager

Installation Quality Manager

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Preferred Floor & Tile CO. (PF&TCO) is the fastest growing flooring company in the world. Headquartered in Charlotte, North Carolina with regional offices in Atlanta, Georgia, Florida, Nashville and Minnesota. We are looking to continue to expand into more markets. Preferred Floor and Tile offers turnkey flooring solutions, specializing in National and Regional Home Builders, Single Family Rental (SFR), and Multi-Family Property Management.

A family‑owned business, PF&TCO continues to understand the importance of building and maintaining quality relationships with our clients.

We are seeking candidates who are dedicated, hard‑working, self‑motivated, resourceful, and dependable. The Installation Quality Manager assists in the development and growth of our installations department through proactive management of flooring and tile projects. This position is directly responsible for overseeing all ongoing jobs, open cases, pre‑walks, and post‑walks alike. Identify areas of improvement as it relates to the installations department and work with other departments on the development and implementation of internal processes to increase quality and end product delivery to our customers.

• Perform scheduled pre‑walks to conduct pre‑construction assessment of tile, hardwood, and carpet projects compared to as quoted, confirm design layout, materials, labor rates, and adjust accordingly.
• Daily management of all on‑going jobs, provide direction to installers, resolve material or labor issues, and manage change orders.
• Manage all cases with urgency, demonstrating strong conflict management and interpersonal skills.
• Build and nurture relationships with installers, field supervisors, customers, and other stakeholders.
• Coordinate additional materials and labor needed to complete jobs, including opening cases and handling layout changes.
• Work with scheduling department on job bust, reschedule, and forecasting.
• Attract and onboard new installers with a growth and development strategy.
• Manage work orders within payroll deadlines and resolve payroll or reimbursement disputes.
• Manage or elevate personnel conflicts with installers, supervisors, or customers.
• Maintain internal CRM communication, email, texts, voicemails, and phone calls in a timely manner.
• Have builder experience.

• High school diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience. Experience must involve customer service management.
• Ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Mathematical skills: basic arithmetic and geometry for calculations.
• Reasoning ability to apply common sense in detailed written or oral instructions.
• Computer skills: use of databases, spreadsheets, email, iPhones, tablets.
• Communication skills: be able to communicate in English orally and in writing.
• Valid driver’s license with personal car insurance; must meet criteria to drive on company business.
• Physical requirements:
  
  lift and carry a minimum of 50 lbs.; frequent kneeling, pushing, pulling.
• Vision: ability to view documents, drawings, and read handwritten documents.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; see, talk, and hear.

The employee may be required to see details of objects that are less than a few feet away. Work may be conducted in a climate‑controlled environment and occasionally meetings of clients, prospective clients, vendors, etc. may occur off‑site that will require driving in any and all types of weather. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. May be working indoors and outdoors where there is excessive continuous noise on a job site, uneven walking surfaces, climbing stairs, or exposure to chemical odors.

Seniority Level: Mid‑Senior Level

Employment Type:

Full‑time
Job Function:
Quality Assurance
Industry: Construction