Shop Supervisor

Full-Time | On-Site | Competitive Pay | Benefits Available

Oversee and manage service operations at specified shop location, ensuring the efficient and effective operation of the service centers. Your responsibilities will encompass a wide range of leadership, operational, and customer-focused duties, as outlined below.

• Leadership and Management
  • Provide direction and leadership to shop operations
  • Supervise and support mechanics
  • Monitor and access shop performance.
• Operational Oversight
  • Collaborate with Dedicated Service Managers to establish and monitor key performance indicators (KPIs) related to service quality, efficiency, and customer satisfaction.
  • Oversee the day-to-day operations of the shop, ensuring smooth workflow, optimal resource allocation, and timely completion of repairs and maintenance.
  • Implement and enforce standardized processes, procedures, and safety protocols to enhance operational excellence.
• Customer Relationship Management
  • Cultivate and maintain strong relationships with key customer, to understand their needs and ensure high levels of customer satisfaction.
  • Collaborate with Dedicated Service Managers to address customer inquiries, concerns, and service requests in a timely and professional manner.
• Employee Management and Development
  • Supervise all employees assigned to service shop
  • Enforce all employee policies and procedures, including and up to discipline actions and termination
  • Approve and process employee time records and PTO requests
  • Conduct employee performance evaluations
  • Coordinate training initiatives to ensure technicians stay up to date with industry trends, technology advancements, and best practices.
• Identify opportunities for process improvement, innovation, and automation to streamline operations and enhance service quality.
• Compliance and Safety
  • Ensure strict adherence to safety regulations, industry standards, and compliance requirements within the service shop.
  • Collaborate with relevant stakeholders to address and resolve any safety or compliance issues promptly.
  • Ensure a safe, organized and tidy working environment
• Reporting and Communication
  • Prepare and audit regular reports as required by customer and Dedicated Service Manager to manage key performance indicators.
  • Foster clear and open communication channels across the service centers, promoting a collaborative and productive work environment.
• Crisis Management
  • Act swiftly and decisively in response to unexpected events or emergencies, effectively managing crises and minimizing disruptions to operations.
• Site Management
  • Inspect and monitor condition of equipment, tooling and facility.
  • Communicate maintenance and repair needs to appropriate corporate department
  • Keep shop clean and organized, according to company standards

• Exceptional leadership skills
• Exceptional Organizational
• Excellent interpersonal skills
• Able to drive operational excellence
• Able to cultivate a customer-centric approach
• Able to foster a culture of continuous improvement
• Vast knowledge of semi-trailer repair methods, job costing and mechanical knowledge
• Must be able to read and write in English in order to document diagnosis and document solutions
• Analyze and diagnose mechanical issues relating to trucks and trailers
• Detailed knowledge of all trailer mechanical systems and parts (and trucks is supervising diesel techs) and deep and broad experience in performing repairs to these systems
• High School Diploma or GED equivalent
• Vocational/ Trade-School certification preferred
• ASE certifications highly desired
• Able to pass pre-employment knowledge or skill testing designed to determine probability of success on the job and mechanic classification
• Able to pass background check
• Proven mechanical acuity and basic math skills

• Toolbox: 3 Drawer or Larger Top Chest with Bottom Box
• Pneumatic Tools:
  Drill, Air Hammer, Air Riveter 1/4"

• Heavy Work:
  Exert up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs constantly.
• Frequent activities:
  Walking, standing, climbing, stooping, crouching, balancing, kneeling, and crawling.
• Manual dexterity:
  Frequent…