Sr. Director, Branch Operations; Southeast Region

This role is based in the Southeast USA Region; FL, GA, NC, SC, VA - and requires travel throughout the region. Reporting directly to the VP, Branch Operations, the Sr. Director of Branch Operations/Fulfillment is responsible for the safe and efficient operation of a geographic area of roughly 50-60 branches within Worldpac's network of more than 300 branch warehouse locations across North America and Puerto Rico.

The Sr. Director will regularly set direction and review performance with branch teams, drive execution and track progress and resolve escalated operational and people issues. Successful candidates will be hands‑on communicators and innovative problem solvers. This role has a 30% bonus target.

• Provide leadership across all branch operations, including inventory, fulfillment, returns, transportation, safety and compliance, and personnel while standardizing processes and procedures, as well as monitoring performance across all departments.
• Motivate, mentor, and coach team members to achieve high performance in safety, quality, efficiency, and engagement; equip branch operators with the tools and decision‑making capabilities necessary for success.
• Promote a culture of excellence and continuous improvement by identifying and nurturing strong talent, providing leadership and coaching, and addressing performance gaps; must lead by example, provide real‑time feedback, and encourage team participation in continuous improvement initiatives.
• Customer experience; understand the selling model, work with a customer‑first approach, resolve customer relationship issues in partnership with sales organization and spend time in field visiting customers to understand their needs and how to improve service.
• Provide team direction and leadership around managing company assets, including facilities and repair decisions, maintaining tools/equipment and vehicles, and controlling inventory.
• Understand how to lead a workforce mix of company and contract resources, working with agency partners to staff operations.

• Lead a fast‑paced final mile delivery network of passenger vehicles making customer deliveries to a wide‑spectrum of customer types; from retail shops, to independent repair, to car dealerships.
• Establish, monitor, and report operational KPIs (e.g., on‑time delivery, order error rate, pick order rate, safety, etc.) to assess daily performance and initiatives. Create and track branch and team goals in collaboration with executive leadership team.
• Collaborate with the IT team and support rollout of other IT solutions that enhance warehouse systems (i.e., pick/pack), improve customer satisfaction, and streamline operations.
• Identify and lead process optimization initiatives; define and execute Lean/CI strategies to improve efficiency, on‑time delivery, and productivity; must foster a culture of continuous improvement, tracking and reporting, and deliver results/efficiency gains through data‑driven decisions as well as analytical problem‑solving.
• Deploy standards and best practices/training to minimize returns and implement policies to inspect and reduce fraudulent transactions. Create standard work to track execution not only against results but also process compliance.
• Plan, manage, and review capital and operating budgets that achieve functional improvements, enable sustained results, while meeting EBITDA/profitability objectives.
• Participate in real estate decisions and have experience opening, closing and relocating locations in a branch environment.

• At least 10 years of demonstrated track record in leading large, comparably‑sized, “final‑mile” regional wholesale/retail distribution, branch‑related and/or customer fulfillment operation.
• Functional expertise and knowledge of inventory management techniques (e.g., cycle counting, put‑away of inbound product, management of old/obsolete), routing solutions and optimization techniques (fixed routes and dynamic routing solutions), and demonstrated success managing and improving dated/manual picking operations (i.e., process and/or technical automation upgrades); experience in supply chain management, i.e., materials…