Client Project Manager

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

The Client Project Manager is accountable for managing the delivery of projects in compliance with ACI policies and customer contractual commitments. They collaborate with a team to deliver projects of medium complexity (typically between a 6–12-month duration) with limited supervision. They are responsible for managing multiple projects in parallel, aligned to ACI’s project methodology. They facilitate communication with customers and internal departments to ensure the status of the project are clear, while effectively managing risks, issues and core Key Performance Indicators (KPIs).

The Client Project Manager oversees a project from its inception through to its execution and final delivery. They maintain and share schedules while monitoring the project’s budget. Ultimately, they guide projects to successful completion within scope and budget that meets or exceeds quality standard within defined time frames.

• Understand all contractual commitments and ensure these are tracked with the customer.
• Monitor project scope and baseline to ensure delivery is compliant and ACI standard change control tracking is applied.
• Monitor the project budget, track any changes to scope or schedule that may impact the budget and provide accurate resource forecasts based on project estimated completion.
• Develop project plans, schedules, agreements and proposals and ensure projects are completed within budget and defined time frames. Identify and address barriers that may prevent the team from meeting established goals.
• Manage aspects of projects including research, analysis, documentation, design/development, testing, negotiation, problem resolution, training, status reporting, implementation, deliverables, project closing and post-rollout review/audit. Ensure all project deliverables are met and delivered to customer in accordance with contractual commitments.
• Establish a project governance model to ensure all relevant stakeholders are aware of project statues and assist with resolving escalations.
• Manage project issues and risks (technical and non-technical) through identification, evaluation, tracking, communication and mediation. Maintain RAID log for projects.
• Ensure the project team is equipped with the right procedures to deliver the quality solutions needed to meet project commitments.
• Update project management data on reporting and management systems, such as Jira and Salesforce.
• Review and approve timecards submitted by project team members.
• Ensure that weekly project updates are maintained and shared with both internal and external stakeholders.
• Manage the relationship with customers and all stakeholders.
• Conduct post-project evaluation to identify successful and unsuccessful project elements.
• Collaborate with internal stakeholders and the customer to determine the appropriate project methodology. The methodology a customer project manager would typically be required to use include:
  Waterfall (linear-sequential life cycle), Agile – SCRUM or Kanban, a hybrid model combining aspects of the above. When SCRUM is used, the Client Project Manager would fill the Scrum Master role while also handling other responsibilities beyond the standard Scrum Master definition.
• Ensure the customer is aligned with the methodology to be used for the project and the budget, scope and planning tracking is aligned prior to the project proceeding via a method adoption workshop.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

• Bachelor’s Degree or equivalent work experience.
• 5+ years client project management…