Sr Client Project Manager

Job Purpose

The Sr Client Project Manager is accountable for managing the delivery of projects in compliance with ACI policies and customer contractual commitments. They lead and collaborate with a team to deliver projects of varying levels of complexity (typically between a 6–12‑month duration) with minimal supervision. They are responsible for managing multiple projects in parallel, aligned to ACI’s project methodology. They facilitate communication with customers and internal departments to ensure the status of the project is clear, while effectively managing risks, issues and core Key Performance Indicators (KPIs).

The Sr Client Project Manager oversees a project from its inception through to its execution and final delivery. They maintain and share schedules while monitoring the project’s budget. Ultimately, they guide projects to successful completion within scope and budget that meets or exceeds quality standards within defined time frames.

• Understands all contractual commitments and ensures these are tracked with the customer.
• Ensures project scope and baseline to ensure delivery is compliant and organizational standard change control tracking is applied.
• Monitors the project budget, tracks any changes to the scope or schedule that may impact on the budget and provides accurate resource forecasts based on project estimated completion.
• Develops comprehensive project plans, schedules, agreements and proposals and ensures projects are completed within budget and defined time frames. Identifies and addresses barriers to goal achievement.
• Directs all aspects of projects including but not limited to research, analysis, documentation, design/development, testing, negotiation, problem resolution, training, status reporting, implementation, deliverables, project closing and post‑rollout review/audit. Ensures all project deliverables are met and delivered to customers in accordance with contractual commitments.
• Provides accurate project Estimated Time to Completion (ETC) to the revenue accounting team on a monthly basis to ensure precise revenue forecasting.
• Establishes a project governance model to ensure all relevant stakeholders are aware of project statues and assist with resolving escalations.
• Manages project issues and risks (technical and non‑technical) through identification, evaluation, tracking, communication and mediation. Maintains RAID log for projects.
• Ensures the project team is equipped with the right procedures to deliver the quality solutions needed to meet project commitments.
• Updates project management data on reporting and management systems, such as Jira and Salesforce.
• Reviews and approves timecards submitted by project team members.
• Ensures that weekly project updates are maintained and shared with both the internal and external stakeholders.
• Manages the relationship with customers and all stakeholders, ensuring effective communication and collaboration.
• Conducts and manages post‑project evaluation to identify successful and unsuccessful project elements.
• Collaborates with internal stakeholders and the customer to determine the appropriate project methodology. The methodology a customer project manager would typically be required to use includes:
  • Waterfall (linear‑sequential life cycle)
  • Agile – SCRUM or Kanban
  • A hybrid model combining aspects of the above
  • When SCRUM is used, the Client Project Manager would fill the Scrum Master role while also handling other responsibilities beyond the standard Scrum Master definition.
• Ensures the customer is aligned with the methodology to be used for the project and the budget, scope and planning tracking is aligned prior to the project proceeding via a method adoption workshop.
• Provides guidance to newer team members.
• Performs other duties as assigned.
• Understands and adheres to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

• Bachelor’s Degree and/or equivalent work experience.
• 7+ years client project management experience, including 5+ years in the payments/financial industry.

• Specific project management training preferred.

• Strong verbal and written communication skills.
• Advanced organizational and planning skills.
• Strong stakeholder management and relationship building.
• Advanced problem‑solving abilities.

• Standard work environment.
• Occasional travel may be required; domestic or international.

Applicants must be currently authorized to work in the United States on a full‑time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.