Technical Program Manager - Merchant Fraud

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

The Technical Program Manager will oversee and coordinate both customer-facing and internal programs, ensuring alignment between business unit objectives and the corresponding technology solutions. This role requires a strategic thinker with technical expertise, capable of designing and implementing programs that address complex technical challenges to meet product requirements.

The Technical Program Manager will lead cross‑functional teams of stakeholders focused on delivering new services and upgrading existing solutions in accordance with ACI’s Merchant Fraud platform modernization strategy. Responsibilities include planning schedules, coordinating and managing technical and business resources, and monitoring budgets to ensure successful program execution.

The Technical Program Manager will ensure timely completion of the program with high quality, within the agreed‑upon scope and budget, while managing escalations and addressing program‑level risks and issues.

Responsibilities include program‑level dashboard reporting and leading update meetings. The candidate must be a strong leader with experience in matrix managing diverse staff to achieve timely results.

• Lead cross‑functional teams of stakeholders, including project managers, product managers, architects, developers and technical consultants.
• Manage program scope to ensure consistency with stakeholder agreements, including ensuring proper charter.
• Develop an integrated schedule inclusive of all program milestones, resources, and constraints to ensure timely completion and achieve ROI.
• Manage program issues and risks (technical and non‑technical) through identification, evaluation, tracking, communication, and mediation in an orderly manner.
• Partner with customers and/or internal partners to build strong cross‑functional teams that can work through program challenges.
• Facilitate successful negotiations such as resource constraints as appropriate throughout the program, ensuring consensus and agreement across customers and/or internal partners and project managers.
• Keep all program stakeholders and management informed of program progress and communicate status.
• Offer executive dashboard reporting, Gantt reports of all projects, risk dashboards, status updates, and relevant level information.
• Formulate, organize, and monitor interconnected projects and implement suitable strategies.
• Develop and control deadlines, budgets, and activities for the program.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies, including but not limited to the ACI Code of Business Conduct and Ethics.

• Bachelor’s Degree or equivalent work experience.
• At least 4-6 years of project and/or program management experience, including managing large enterprise‑level initiatives.
• Comprehensive knowledge of the product development process, the software product lifecycle, and agile program management.
• Excellent communication skills, both verbal and written, with experience in delivering executive‑level presentations.

• Ability to provide analysis, consultation, and advice on all technical aspects of the engagement.
• Ability to anticipate implications and consequences of risks or business situations and take appropriate action to prepare for possible mitigation actions and/or contingencies.

• Bachelor’s degree in Computer Science, Information Systems/Management, Business, Accounting, or Finance preferred.
• Experience in the payment industry, including knowledge of payment channels, billing systems, fraud prevention, and…