Service Manager

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Full Time Norcross, GA, US

7 days ago Requisition

Embark on a rewarding career with Fire Safety and Protection (FSP)!

FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems.

With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety.

We are military friendly!

At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields.

Job Description

The
Service Manager is a dynamic professional with exceptional communication experienced in the fire and life safety industry who leads the Service team of well-qualified field technicians and reports to the General Manager. This leadership role includes successfully delivering inspection and service starting with pricing, scheduling, and monitoring the success of engagements for all service lines including fire sprinkler, fire alarm and fire extinguisher.

Engagements include repairs, fit-ups, fire code retrofits, and small sprinkler installations. The Service Manager ensures customer satisfaction and is accountable for related resources such as subcontractors, vendor contracts, and inventory of tools and supplies.

Responsibilities of the Service Manager:

• NFPA code compliance while ensuring that all staff meet standard OSHA Safety practices and regulations.
• Quality of work and building an excellent brand reputation within the territory for Fire Safety and Protection.
• Ensure all emergency and regular service requests are scheduled, completed, invoiced, and effectively communicated to the customer.
• After-hours activities including scheduling coverage to ensure our customer needs are met.
• Compile, review, and approve quotes when required.
• Review invoicing with accounting to ensure accuracy.
• Review and approve timesheets.

Measured Success:

To successfully perform within the Service Manager role, one will be expected to communicate in a clear and concise manner with customers and our internal staff. The Service Manager should expect to lead their team through obstacles by solving problems that hinder efficient and successful execution of company goals. The service profit statement will be reviewed often to ensure alignment with company targets.

The Service Manager is expected to promote continuous learning and skill development of their staff.

• High school diploma and post-secondary education in related field.
• 5+ yearsin a Supervisory rolein fire prevention field is an asset.
• As a condition of employment, a valid and current Criminal Background Check is required.
• Proficiency in MS Office (Excel, Word, Outlook).
• Ability to prioritize and manage time effectively; ability to work independently and hold themselves and their teams accountable and with minimal supervision.
• Knowledge of fire safety systems with a strong…