Scheduling Manager

Position Overview

The Scheduling Manager – Garage Doors is responsible for overseeing the scheduling and coordination of garage door installations, service calls, deliveries, and related field activities. This role serves as a critical link between customers, sales, installers, service technicians, and internal operations to ensure projects are scheduled efficiently, communicated clearly, and completed on time.

The Scheduling Manager will lead day-to-day scheduling operations, optimize field capacity, proactively resolve scheduling challenges, and ensure customers receive a seamless experience from order confirmation through installation and service completion.

• Manage daily and weekly scheduling of garage door installations, service calls, deliveries, and other field activities.
• Coordinate schedules based on installer and technician availability, geographic territories, project requirements, and customer expectations.
• Maximize field team productivity and minimize scheduling gaps, unnecessary travel, and downtime.
• Monitor upcoming projects and proactively identify potential scheduling conflicts or delays.
• Adjust schedules as needed to accommodate changes, cancellations, weather, material availability, or unexpected field issues.
• Ensure jobs are scheduled with the appropriate resources, materials, and labor requirements.

• Lead and support scheduling personnel and serve as the primary point of escalation for scheduling-related issues.
• Establish clear scheduling processes, expectations, and accountability across the team.
• Monitor workload and performance to ensure scheduling activities are completed accurately and efficiently.
• Partner with field leadership to understand installer and technician capacity and performance.
• Foster strong communication and collaboration between scheduling, sales, operations, and field teams.

• Serve as an escalation point for customers regarding installation and service scheduling.
• Ensure customers receive timely and accurate communication regarding appointment dates, arrival windows, delays, and changes.
• Partner closely with Sales and Project teams to ensure commitments made to customers are reflected in the schedule.
• Communicate schedule changes and job requirements clearly to installers, technicians, sales representatives, and management.
• Help resolve customer concerns related to missed appointments, delays, reschedules, or other scheduling challenges.

• Review upcoming orders to confirm jobs are ready to be scheduled and that required materials, measurements, approvals, and documentation are complete.
• Coordinate with warehouse, purchasing, sales, and operations teams to ensure materials are available before scheduling installation.
• Identify incomplete or problematic orders and work with the appropriate teams to resolve issues before they impact the customer.
• Maintain accurate scheduling information and ensure job statuses are updated consistently.

• Track scheduling performance, including installation timelines, schedule adherence, cancellations, reschedules, and field utilization.
• Identify trends and opportunities to improve scheduling efficiency and customer experience.
• Develop and maintain standardized scheduling procedures and best practices.
• Use data and reporting to improve capacity planning and operational performance.
• Continuously evaluate scheduling processes to support growth and scalability within the Garage Door division.

• 3+ years of experience in scheduling, dispatching, operations coordination, or a related field.
• Previous experience leading or managing a team preferred.
• Experience in construction, home improvement, garage doors,…