Service Manager

• Lead all service center operations, including field service, shop activity, and distribution functions
• Coordinate shipping, receiving, logistics, and inventory flow
• Lead, coach, and develop team members to drive safety, productivity, and accountability
• Serve as primary customer contact and expand service opportunities
• Collaborate with sales teams to drive service growth and customer satisfaction
• Manage cost, quality, performance, P&L, and resource utilization
• Establish, monitor, and report on safety, productivity, service quality, customer satisfaction, inventory, revenue, cost, and profitability KPIs
• Use data and reports to identify trends, solve problems, and drive corrective actions
• Improve operational efficiency through scheduling, resource planning, and process improvements
• Ensure compliance with safety, environmental, and company policies
• Lead team meetings and communications
• Support customer escalations, site visits, and service reviews

• Associate degree or equivalent experience
• 3-5 years of related service, operations, or industrial experience
• Previous supervisory or team leadership experience
• Experience in customer-facing or technical service environments
• Working knowledge of scheduling, inventory, and safety practices
• Ability to analyze reports and act on performance data
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
• Valid driver’s license; must be 21+ for company vehicle use
• Willingness to travel within assigned area
• Must be able and willing to do overnight travel
• Must be able and willing to operate a forklift
• Must pass company driving requirements
• Ability to frequently bend, twist, reach, stoop, kneel, or crouch
• Ability to lift up to 50 pounds/23 kilos on a daily continuous basis
• Ability to stand for long periods
• Must wear required Personal Protective Equipment
• Must be able and willing to be on-call
• Must be able and willing to wear a respirator
• Must be able and willing to work overtime
• Must be able and willing to work varying schedules, including nights, weekends, and public holidays
• Must be able and willing to work in a plant/warehouse environment
• Preferred: experience managing a service center, branch, or field service team
• Preferred: P&L, budgeting, and performance management experience
• Preferred: mechanical/electrical knowledge and ability to read schematics
• Preferred: experience in motive power, industrial, logistics, or manufacturing environments
• Preferred: experience supporting sales teams and customer business reviews

Demonstrates strong leadership in service center operations, focusing on team development, customer satisfaction, and operational efficiency. Proficient in managing KPIs related to safety, productivity, and profitability while ensuring compliance with company policies.

• Service Center Operations Management
• Team Leadership and Development
• Customer Relationship Management
• Data Analysis and Performance Reporting
• P&L and Budget Management

• Scheduling Practices
• Inventory Management
• Safety Compliance
• Performance Data Analysis
• Forklift Operation
• Mechanical Knowledge
• Electrical Knowledge
• Reading Schematics
• Logistics Coordination
• Process Improvement

• Coaching
• Communication
• Problem-Solving
• Collaboration
• Accountability

• Valid Driver’s License

• Field Service
• Industrial Experience
• Service Growth
• Customer Satisfaction
• Motive Power
• Manufacturing
• Logistics

• Microsoft Office
• Excel
• Word
• Outlook
• Teams