Operations Manager - A&I

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Step into the future with Inframark's award-winning Automation and Intelligence team. We deliver cutting-edge solutions in instrumentation and controls, industrial cybersecurity, data analysis, and remote network operations center services for water and wastewater plants. Elevate your career and join us at Inframark.

Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.

The Operations Manager serves as the on-site operational integrator for an assigned office or sub-region, responsible for coordinating cross-functional execution, monitoring portfolio health, facilitating resource alignment, and escalating operational risks. The role translates regional strategy into local operating priorities and oversees Project Management, Application Engineering, and Field Service. The Operations Manager partners with the PMO, Manufacturing, Procurement, Engineering, and other functional leaders to support safe, timely, profitable delivery and a strong customer and employee experience.

• Serve as the primary local integration point across Project Management, Applications Engineering, Field Service, and other supporting functions, facilitating resolution of cross-functional issues and escalating matters requiring regional leadership intervention
• Monitor office/sub-regional operational KPIs, including project health, backlog, capacity, schedule performance, profitability trends, customer issues, quality, and other operational measures; use trends to identify risks and improvement opportunities
• Support reviews as required with regional organizational leadership to communicate project health, risks, challenges, and opportunities
• Engage with customers to establish and maintain relationships, foster good-will, resolve issues, and support sales activities
• Monitor portfolio-level financial and execution risks across assigned projects; identify trends, challenge assumptions, and escal…
• Facilitate regular portfolio and project health reviews with Project Managers and functional leaders to identify schedule, financial, resource, customer, and execution risks requiring cross-functional support or escalation
• Monitor project delivery performance across the assigned portfolio and facilitate resolution or escalation of cross-functional barriers impacting schedule, quality, cost, or customer commitments
• Monitor portfolio profitability and reinforce project management disciplines related to scope, cost, forecasting, and change-order management; escal…
• Monitor sub-regional portfolio-level material and supply risks, partnering with Project Managers, Supply Chain, Applications Engineering, Manufacturing, and Field Service leaders to resolve cross-project constraints and escal…
• Champion company standards related to safety, professionalism, preparedness, quality, timeliness, and operational discipline; partner with the appropriate people leader to address observed gaps or recurring concerns
• Support regional growth and customer-retention efforts by identifying customer needs, facilitating operational/customer relationships, and partnering with Sales, Estimating, Project Management, and Service on cross-selling and repeat-business opportunities
• Build and maintain strong relationships with customers within the assigned office or sub-region,…