Quality Assurance Manager

Let’s Grow Together!

Accent Decor is seeking an experienced, hands‑on Quality Assurance Manager to own all aspects of product quality, testing, packaging compliance, and regulatory requirements — including Prop 65 testing and management. This role is responsible for managing and supporting all quality control operations across inbound receiving, outbound fulfillment, and cross‑functional compliance. The QA Manager will serve as the primary quality decision‑maker, build and develop a QC team member reporting directly to them, and ensure our products meet the highest standards from factory to fulfillment.

Accent Decor is seeking an experienced, hands‑on Quality Assurance Manager to own all aspects of product quality, testing, packaging compliance, and regulatory requirements — including Prop 65 testing and management. This role is responsible for managing and supporting all quality control operations across inbound receiving, outbound fulfillment, and cross‑functional compliance. The QA Manager will serve as the primary quality decision‑maker, build and develop a QC team member reporting directly to them, and ensure our products meet the highest standards from factory to fulfillment.

In return for your time and talents, we’ll provide a values‑driven culture, where team members do the right thing, pursue originality, embrace and drive change, respect every person, give generously, build community through empathy, and infuse passion in all we do. The salary range for this role is $70,000-$95,000 per year. We offer comprehensive benefits including paid volunteer leave to support you as you give back to the community.

At Accent Decor, we don't just accept difference — we celebrate it, support it, and thrive on it for the benefit of our team members, our products, and our community. We are proud to be an equal‑opportunity workplace.

• Developing and managing a QC Coordinator who will report directly to this role.
• Providing day‑to‑day coaching, training, and performance feedback to the QC team member.
• Establishing QC workflows, inspection checklists, and standard operating procedures for the team.
• Delegating hands‑on inspection and testing tasks appropriately while maintaining overall accountability for quality outcomes.

• Performing and overseeing physical product inspections on the warehouse floor upon arrival of all new shipments.
• Auditing new items upon arrival, including physical appearance, packaging integrity, and functional checks.
• Providing guidance on acceptable quality ranges across all product categories.
• Being present and engaged during key receiving periods and quality escalations.
• Managing supplier credits for damages upon receipt and determine appropriate factory compensation for quality defects.

• Handling quality decisions as they arise and manage Wrike ticketing and timelines for all quality issues.
• Coordinating customer‑facing communication related to quality concerns.
• Coordinating product donations resulting from quality claims.
• Providing guidance to the Creative team on updating photography to reflect product corrections.

• Making case pack revision recommendations to reduce damages, including pricing implications.
• Coordinating with Merchandising on pricing updates following packaging revisions.
• Evaluating ROI on packaging improvements and present findings to leadership.
• Issuing supplier packaging update recommendations (e.g., addition of Styrofoam or protective materials).

• Determining which products require testing upon arrival or prior to sale.
• Conducting or…