Assistant Store Manager - Bilingual

Who We Are

At Acima, our mission is to empower individuals and families by providing accessible Lease‑To‑Own solutions that enhance their quality of life with ease of access to the things they need and want. We are a leader in the Lease‑To‑Own space, offering customers the ability to acquire their dream products without the constraints of traditional financing. Acima currently has over 30,000 retail partners and is growing daily through innovation, integrity, and dedication to customer satisfaction.

The Assistant Store Manager reports to the Store Manager and assists in account management and sales activities while providing excellent customer service. The Assistant Store Manager collaborates with Acima retail partners to process applications, convert web orders into Acima credit customers, review lease applications, and promote Acima’s leasing benefits to drive conversions.

The Assistant Store Manager position is paid hourly. Compensation is $14.45 – $16.49 hourly plus potential bonus based on performance, paid out monthly. Eligibility for bonuses requires active employment and meeting all bonus plan requirements as established by applicable law.

• Drive customer growth through web, partner stores, and walk‑ins.
• Listen, identify, and fulfill all customer needs in a timely manner.
• Educate customers on Lease‑To‑Own terms, benefits, application process, and closing the sales cycle by converting in‑store and web orders.
• Work as a cooperative team member with Acima partner stores in all operations aspects.
• Report to and communicate with the Store Manager regarding store and coworker activities and performance.

• Establish partnerships with retail store personnel to generate referrals and educate customers on the Lease‑To‑Own process.
• Promptly address and resolve customer issues and complaints to maintain consistent customer satisfaction.
• Cultivate a positive work environment to enhance coworker retention and minimize turnover.

• Must be at least 18 years of age.
• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Familiarity with rental or leasing industry practices is a plus.
• Organized with time‑management skills and the ability to multi‑task.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Consistent in‑person attendance.

• Comprehensive medical, dental, vision, life insurance, supplemental life insurance, spouse/dependent life insurance, short‑term disability, long‑term disability, flexible spending accounts, 401(k) savings plan with company match, paid time off, legal insurance, identity theft protection plan, health savings accounts, hospital indemnity, critical illness, accident insurance, limited purpose plan.
• Award‑winning culture.
• Career growth opportunities.
• Weekly pay.
• Discounts from Acima partners.

This is a full‑time position. Days and hours of operation are Monday through Sunday, including evenings and weekends. Actual work hours will vary.

The Assistant Store Manager is regularly required to talk and listen to coworkers and customers, stand, walk, bend, kneel, stoop, crouch, crawl, and climb at times.

Acima is an equal opportunity employer committed to ensuring all employment decisions are made on a non‑discriminatory basis, in accordance with federal, state, and local laws. Acima supports a diverse and inclusive workplace and is proud to be an equal opportunity employer.