Inside Sales Account Manager

Pinnacle Promotions is an award-winning promotional products company specializing in branded merchandise ideation, sourcing, and production, driven by one clear message:
Pinnacle Knows Promo.

For over 30 years, we’ve helped companies connect with customers, prospects, and employees by delivering creative, strategic, and high-quality promotional products—perfectly produced and delivered on time.

We deliver innovative solutions tailored to every client’s unique needs, so when a professional buyer needs promotional products, they think of Pinnacle Promotions first.

We're proud to be recognized as one of the Promotional Products Industry’s Greatest Companies to Work For in 2024 by PPAI, a seven-time Best Places to Work winner by Counselor Magazine, The Atlanta Journal-Constitution, and PPB Magazine, and named a 2024 Top 100 Industry Leader by PPAI.

As an Inside Account Manager, you will manage and grow a portfolio of existing and inbound client accounts by delivering branded merchandise solutions and a high-quality customer experience. This role is responsible for supporting day-to-day account needs, executing projects from order through delivery, and contributing to revenue growth through proactive sales outreach and relationship building.

You will partner closely with the eCommerce Sales Manager to identify growth opportunities, prioritize accounts, and support execution of sales initiatives.
Success in this role comes from being highly organized, responsive to customer needs, and proactive in guiding customers through the ordering process to drive repeat business and account growth.

• Meet or exceed a sales budget on a monthly basis
• Cultivate relationships with new clients coming through our web-based channels as well as grow existing clients via proactive and strategic activities
• Provide outstanding account management to facilitate long-term relationships with clients
• Partner with Clients to satisfy their marketing needs through branded merchandise
• Initiate and quote new products keeping Pinnacle competitive in our market
• Problem solve between customers and vendors
• Active participation in weekly team meetings to provide updates and brainstorm new and existing leads
• Work with vendors, marketers and merchandisers to learn about products, imprint and production methods
• Work in a fast-paced environment to manage multiple projects simultaneously
• Manage the sales process from prospect inquiry to product suggestion to order placement
• Handle Live Chat, Phone Inquiries and web-based leads
• Create Ideakits™ for clients based on product interest and budget
• Manage order placement into our proprietary Order Management System
• Documenting activities in Salesforce
• Collaborate with team members on methods to better serve our customers as well as how to grow existing accounts
• Communicate with vendors for pricing, inventory, production times, and more
• Listen to client concerns, diffuse dissatisfaction and quickly identify the appropriate course of action with a sense of urgency
• Enter orders into our order management system

• Bachelors Degree required
• 2+ years of sales experience-B2B/Promotional industry experience a plus
• Strong interpersonal, verbal and written communication skills.
• Strong multi-tasking ability as well as ability to manage deadlines in a dynamic, fast-paced environment.
• High energy / can do attitude.
• Computer
  
  Skills:
  
  Microsoft Excel, Word,Netsuite, Order Management software experience a plus

• Fun, progressive work space and culture
• Competitive salary package
• Health, dental and vision benefits
• Generous paid time off program
• Supplementary Short Term and Long Term Disability
• Paid holidays
• Simple IRA

Seeking local candidates only. No phone calls or faxes accepted. Qualified candidates will be contacted if selected based on meeting the job and experience requirements.

Pinnacle Promotions does not engage with external recruiters or staffing agencies in any capacity. Submission of unsolicited resumes or candidate profiles does not imply any agreement to terms or obligation to pay any fees. We kindly ask that recruiters do not contact us regarding our open positions.