Territory Sales Representative

Job Summary

Reporting to the Territory Sales Manager, the Territory Sales Representative is a key link between the company and its account base of collision repair shops in the assigned region. The objective of the Representative is to identify and sell prospective customers who can benefit from Empire's unique value proposition, and once acquired, drive profitable and recurring revenue growth through exceptional service with existing customers by ensuring their aftermarket part needs are met in a consistent manner and the Empire organization is responsive to customer issues as they arise.

In short, this role is focused on new revenue generation.

• None

• Revenue Achievement
  • Meet or exceed revenue objectives for assigned territory/account base.
  • Work with peers to achieve regional revenue objectives.
• Sales Generation
  • Penetrate assigned accounts with a well-structured contact strategy, incorporating phone, email and face‑to‑face contact.
  • Identify new opportunities, primarily via Internet research, customer referrals, and observation while making market visits.
• Customer Retention
  • Ensure high levels of customer satisfaction are achieved to retain sold customers.
  • Monitor customer order activity and proactively address any declines or irregularities.
  • Address any issues or concerns promptly to prevent customer churn.
• Product and Service Delivery
  • Ensure sold customers receive the proper products and services on time.
  • Collaborate with internal teams to troubleshoot and resolve any delivery or service issues.
  • Continue to stay current on Empire corporate and operational information to provide the most value to Empire's accounts.
• Customer Success
  • Maintain NPS score greater than 60 for assigned accounts.
  • Maintain return rate of 12% or less for assigned accounts.
• Reporting and Documentation
  • Promptly, accurately and thoroughly document all customer interactions in Empire's ERP system.
  • Provide regular reports on sales performance, forecasts and market conditions to management.
• Customer Feedback
  • Collect and act on customer feedback to improve products, services, and the overall customer experience.
  • Respond to all feedback acquired through Voice of Customer surveys.
• Collaboration and Communication
  • Work closely with other internal teams to share best practices and support a unified customer service approach.
  • Communicate effectively with team members to ensure a seamless customer experience.
• Market Intelligence
  • Gather and report market and competitive information to help the company adjust strategies and offerings.
  • Stay informed about industry trends and customer needs to provide relevant solutions.

• High school diploma or equivalent.
• Valid driver's license & clean driving record.
• Strong Work Ethic.
• Commitment.
• Proactive Mindset.
• Knowledge of and interest in automobiles, including parts and functionality, is desired.
• Sales Experience with smaller/startup companies preferred.
• Multilingual skills desired.

• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem‑solving skills.
• Ability to function well in a high‑paced environment.
• Goal oriented.
• Self‑motivated.
• Competitiveness.
• Confidence.
• Networking Ability.

• Physical Endurance:
  This role may involve extensive travel, sometimes covering large territories, visiting collision repair shops, auto body workshops, and other potential clients. Representatives may need to spend long hours on the road, driving between locations, which can require physical endurance.
• Handling and Moving Parts:
  Territory Sales Representatives may need to handle and demonstrate various auto parts, such as bumpers, fenders, hoods, or other components. They may need to lift, carry, and maneuver these parts during presentations, trade shows, or when assisting clients with product inquiries.
• Work Environment:
  Representatives may encounter varying work environments, such as collision repair shops or workshops. These environments can be noisy, dusty, or involve exposure to chemicals; individuals should…