Logistic Coordinator

Customer Service Representative

The Customer Service Representative assists customers in identifying and purchasing the parts they need, with a strong focus on fluid power and automation products. This role involves researching and recommending parts, preparing quotes, processing orders, and providing technical support to a diverse customer base, including original equipment manufacturers, industrial companies, and heavy equipment users. The position also emphasizes creating new and add-on sales, generating leads for outside sales, and delivering professional, customer-focused service.

• Process customer orders and quotes for a variety of products and value-added services through email and phone inquiries.
• Answer delivery inquiries and follow up on purchasing and receiving activities, including checking stock availability, backorder status, vendor schedules, and shipping dates.
• Work from worksheets, inventory lists, part number files, and related information to assist customers in selecting appropriate products.
• Gather and communicate information related to costs, discounts, and stock availability to support accurate quotes and orders.
• Expedite order inquiries by checking order status, following up on backorders and lost orders, and ensuring timely resolution.
• Investigate defects, damages, and incorrect shipments, coordinating follow-up actions and updating customers on the status of in-house repairs.
• Assist walk-in customers by identifying product needs, providing technical support, and processing orders efficiently.
• Monitor customer returns, investigate causes, recommend or approve reshipments or credits, and process the necessary documentation.
• Seek and develop opportunities to increase business and expand the account base through qualifying and opening new business accounts.
• Utilize sales techniques to add-on sell, up-sell, and drive additional revenue while maintaining professional customer service standards.
• Efficiently and professionally service sales accounts, maintaining a detailed history of customer interactions within organizational systems.
• Maintain and develop strong customer relationships, continuously working to build rapport and enhance customer satisfaction.
• Attend product training seminars to stay current on fluid power and automation products.
• Uphold a high level of integrity, accept responsibility for actions, and respond positively to constructive feedback.
• Demonstrate proper listening skills and clear communication to ensure accurate understanding of customer needs and internal requirements.

• Proven customer service and customer support experience in a sales-oriented environment.
• Experience in telesales, outside sales, or a combination of both.
• Ability to learn and apply new information quickly, particularly related to technical products.
• Clear, pleasant, and professional speaking voice suitable for phone-based sales and communication.
• Product knowledge of fluid power products and related automation components such as actuators, air valves, and compressors.
• Strong interpersonal and communication abilities to establish rapport and build relationships with current and potential customers.
• Effective negotiation and closing skills to drive sales and secure orders.
• Ability to establish and maintain professional interpersonal relationships with customers and internal contacts.
• Professional phone presence and ability to project a positive, service-oriented image.
• Solid organizational skills, including the ability to manage multiple competing priorities.
• Good problem-solving and reasoning skills to address customer issues and order-related challenges.
• Basic computer skills, including proficiency with the MS Office suite.
• High level of integrity and accountability for personal actions.
• Ability to accept constructive criticism without becoming defensive and use feedback to improve performance.
• Strong listening skills and command of the English language for clear, accurate communication.
• High degree of organization and attention to detail.
• Ability to focus on goals and achieve predetermined results.
• Self-confident approach to completing work assignments and presenting or defending…