Logistic Coordinator

Job Title:

Customer Service Representative

Job Description

The Customer Service Representative assists customers in identifying and purchasing the parts they need, with a strong focus on fluid power and automation products. This role involves researching and recommending parts, preparing quotes, processing orders, and providing technical support to a diverse customer base, including original equipment manufacturers, industrial companies, and heavy equipment users. The position also emphasizes creating new and add-on sales, generating leads for outside sales, and delivering professional, customer-focused service.

Responsibilities

+ Process customer orders and quotes for a variety of products and value-added services through email and phone inquiries.

+ Answer delivery inquiries and follow up on purchasing and receiving activities, including checking stock availability, backorder status, vendor schedules, and shipping dates.

+ Work from worksheets, inventory lists, part number files, and related information to assist customers in selecting appropriate products.

+ Gather and communicate information related to costs, discounts, and stock availability to support accurate quotes and orders.

+ Expedite order inquiries by checking order status, following up on backorders and lost orders, and ensuring timely resolution.

+ Investigate defects, damages, and incorrect shipments, coordinating follow-up actions and updating customers on the status of in-house repairs.

+ Assist walk-in customers by identifying product needs, providing technical support, and processing orders efficiently.

+ Monitor customer returns, investigate causes, recommend or approve reshipments or credits, and process the necessary documentation.

+ Seek and develop opportunities to increase business and expand the account base through qualifying and opening new business accounts.

+ Utilize sales techniques to add-on sell, up-sell, and drive additional revenue while maintaining professional customer service standards.

+ Efficiently and professionally service sales accounts, maintaining a detailed history of customer interactions within organizational systems.

+ Maintain and develop strong customer relationships, continuously working to build rapport and enhance customer satisfaction.

+ Attend product training seminars to stay current on fluid power and automation products.

+ Uphold a high level of integrity, accept responsibility for actions, and respond positively to constructive feedback.

+ Demonstrate proper listening skills and clear communication to ensure accurate understanding of customer needs and internal requirements.

Essential Skills

+ Proven customer service and customer support experience in a sales-oriented environment.

+ Experience in telesales, outside sales, or a combination of both.

+ Ability to learn and apply new information quickly, particularly related to technical products.

+ Clear, pleasant, and professional speaking voice suitable for phone-based sales and communication.

+ Product knowledge of fluid power products and related automation components such as actuators, air valves, and compressors.

+ Strong interpersonal and communication abilities to establish rapport and build relationships with current and potential customers.

+ Effective negotiation and closing skills to drive sales and secure orders.

+ Ability to establish and maintain professional interpersonal relationships with customers and internal contacts.

+ Professional phone presence and ability to project a positive, service-oriented image.

+ Solid organizational skills, including the ability to manage multiple competing priorities.

+ Good problem-solving and reasoning skills to address customer issues and order-related challenges.

+ Basic computer skills, including proficiency with the MS Office suite.

+ High level of integrity and accountability for personal actions.

+ Ability to accept constructive criticism without becoming defensive and use feedback to improve performance.

+ Strong listening skills and command of the English language for clear, accurate communication.

+ High degree of organization and attention to detail.

+ Ability to focus on goals and achieve predetermined…