Front Desk and Closer

The Drainless Aesthetic Institute is a growing cosmetic surgery practice dedicated to providing a personalized, thoughtful, and patient-centered surgical experience. We are building a collaborative team committed to exceptional care, professionalism, and an environment in which patients and employees feel valued.

As a startup organization, we seek proactive, dependable, and adaptable professionals who communicate openly, exercise discretion, take initiative, and support their colleagues. Team members will have a meaningful opportunity to shape the practice as our processes, technology, schedules, and workflows evolve.

If you take pride in your work and want to help build an exceptional practice from the ground up, we invite you to grow with us.

The Front Desk and Closer plays a central role in creating a seamless, elevated patient experience from the first inquiry through consultation, financial discussions, scheduling, and front-office follow-up.

This is more than a traditional receptionist position. The role combines hospitality, front-office operations, lead follow-up, consultation scheduling, financial conversations, and consultation conversion while maintaining appropriate non-clinical boundaries.

The ideal candidate is warm, polished, organized, and persuasive without being high-pressure. The individual must be comfortable discussing elective cosmetic procedures, pricing, financing, deposits, and next steps with professionalism and discretion.

Regular hours are 8:00 a.m. to 5:00 p.m.; evenings and Saturdays are not required.

This position does not currently include commission, bonus, or other incentive compensation; incentive compensation may be considered in the future.

• Welcome patients and visitors in a warm, professional, and discreet manner.
• Respond promptly to telephone calls, texts, emails, website inquiries, and other approved patient communications.
• Schedule consultations, pre-operative visits, procedures, post-operative appointments, and follow-up visits.
• Maintain accurate patient demographic, scheduling, and administrative information.
• Provide approved information regarding services, pricing, deposits, financing options, consultation scheduling, and next steps.
• Conduct the financial and closing portion of consultations independently and within approved guidelines.
• Follow up consistently with prospective patients and consultation leads and maintain accurate lead-tracking records.
• Use the Company's CRM, telephone, scheduling, payment, and financing systems; training will be provided.
• Support consultation-to-procedure conversion without misleading, coercive, or inappropriate sales practices.
• Collect deposits, payments, and approved fees and maintain accurate receipts and payment records.
• Assist patients with approved financing processes and clearly communicate applicable requirements and next steps.
• Maintain patient confidentiality and comply with HIPAA and Company privacy requirements.
• Maintain a clean, organized, and professional reception and consultation environment.
• Support approved marketing, events, review requests, follow-up initiatives, and patient-experience activities.
• Track appointment, consultation, cancellation, no-show, collection, and conversion metrics when requested.
• Perform other duties appropriate to the role and reasonably assigned based on patient and business needs.

• Prospective patients receive prompt, consistent, and professional follow-up.
• Patients experience a welcoming, organized, and elevated front-office experience.
• Consultation schedules, patient records, payment documentation, and lead-tracking systems remain accurate and current.
• Pricing, financing, availability, and booking next steps are communicated confidently and accurately.
• Patient service and responsible sales performance are balanced appropriately.
• Sensitive medical and financial information is handled with discretion.
• The employee adapts effectively as systems, workflows, and responsibilities evolve.

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Strong telephone, written, and verbal communication skills.
• Strong organization, follow-up, and time-management skills.
• Ability to manage multiple priorities in a patient-facing environment.
• Professional appearance and demeanor appropriate for a…