Monitoring Lead

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Full Time Support - Lead Norcross, GA, US

Salary Range: $20.00 To $21.00 Hourly

Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.

Protos Remote Services has an immediate need for a Monitoring Lead to join their rapidly growing team. This position is on-site in Norcross, GA and operating hours are overnight.

• Monitor live streaming of surveillance cameras for suspicious activity
• Identify patterns and abnormalities
• Respond to camera alerts per established protocols
• Alert local authorities and/or organizations for critical incidents
• Review archived camera footage
• Assist the Monitoring Supervisor with managing the performance a team of approximately 35 Monitoring Specialists and Monitoring Leads to ensure activities shown on camera surveillance are properly responded to and documented
• Responsible for assisting with the training of new-hire Monitoring Specialists
• Responsible for preparing and distributing detailed reports of site-related incidents to property managers and stakeholders
• Responsible for regular communication on day-to-day activities and issues to the Monitoring Supervisor and Monitoring Manager

• High School Diploma or equivalent required
• Proficient computer skills and ability to learn new software
• Must be detail oriented, focused, and reliable
• Ability to multi-task while still meeting service expectations
• Previous experience in security, loss prevention or remote monitoring required

At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:

• Purpose Driven Work - Every role contributes to building smarter, more secure environments
• Growth Opportunities - Mentorship, cross functional projects, and career development
• Collaborative Culture - Open communication, respect, and team first thinking
• People First Values - Inclusive culture and generous employee support

• Competitive compensation
• Health, Vision, Dental, and Life Insurance
• Employee Assistance Program
• FSA / HSA
• 401(k) with employer contribution
• Collaborative work environment (and great coffee!)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing).

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.