Field Service Technician in Norcross

What will your typical day look like?

• Attention to detail while in the field to spot mechanical defects
• Ability to use Electronics Test Equipment (Multimeter, RJ45 Cable Tester, Oscilloscope)
• Computer Skills (Word, Excel, PowerPoint)
• Can create instructions documentation
• Strong customer service skills while on the phone / onsite
• Able to use some common mechanical tools (Wrenches, drill, and heavy‑duty tools)
• Has the ability to lift 50 lbs. in the field.
• Excellent Communication (Verbal and Written)
• Installation and Maintenance (installing, configuring, and maintaining equipment onsite)
• Site monitoring and reporting of mechanical failures of system components
• Diagnosing and resolving technical issues for all Machine Vision equipment in the field
• Keeping records of service calls (Jira Tickets), installations, and maintenance service repairs
• Diagnosed and solved problems efficiently while on-site / remote support
• Troubleshot and repaired mechanical and electrical components
• Training customers on proper use and maintenance of equipment
• Performing annual maintenance calibration (Kineti
  
  X Machine Vision Systems)
• Follow the railroad industry regulations and safety protocol while working on-site
• Performing routine inspections and preventive maintenance
• Minimum of 65% travel requirement (international and domestic)

Education requirement:

• High School Diploma (Electrical and Mechanical with minimum of 2‑3 years of working experience in the field) OR
• Associate/bachelor’s degree (Electrical and Mechanical with 3‑7 years of working experience in the field)

• High School Diploma or Associate’s/Bachelor’s degree in Electrical and/or Mechanical disciplines with minimum of 2‑3 years of relevant field experience

Our job titles may span more than one career level. The salary range for this role is currently $62,100 – $85,300. The actual salary offered to a candidate may be influenced by a variety of factors such as training, transferable skills, work experience, education, business needs, market demands, and work location. The base pay range is subject to change and may be modified in the future.

More information on offered benefits, which include health, welfare, and retirement, are available at  Other benefit offerings for this role may include an annual bonus, if eligible.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including veteran status and more. Need accommodation? Just let us know – we’ve got you.