Field Service Technician

Job Summary

Panelmatic Inc. is seeking a dedicated and skilled Field Service Technician to join our team. The Field Service Technician will be responsible for providing on-site support, performing routine maintenance, troubleshooting, and assisting with installations of electrical systems and equipment.

• Perform installation, maintenance, and repair of electrical systems according to company procedures
• Conduct routine inspections and preventive maintenance on electrical panels and equipment
• Provide direction to on-site contractors hired by Panelmatic where applicable
• Troubleshoot and diagnose issues with electrical systems and components
• Make appropriate, budget-conscious travel arrangements for Field Service trips where required
• Perform Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) where required
• Document service activities, including maintenance reports and service records
• Train customers in basic equipment operation and maintenance, where applicable
• Collaborate with the service team to ensure timely completion of tasks and projects
• Perform electrical and mechanical manufacturing tasks, in-process inspections, and Quality Control checks in Panelmatic manufacturing locations when not assigned to a field project
• Perform other duties as assigned.

• High school diploma or equivalent required
• Five+ years of experience in a manufacturing or field service role required, with a focus on electrical equipment manufacturing given strong preference
• Experience in reading electrical schematics and drawings required
• Strong mechanical aptitude and ability to assemble and install fabricated equipment required
• Ability to use multimeter, hand, and power tools required
• Ability to run conduit and pull wires required
• Willingness to learn and work under the guidance of senior technicians required
• Excellent problem-solving skills and the ability to work independently or in a team required
• Exceptional communication and interpersonal skills required
• Ability to adapt to changing project requirements and priorities required
• Location in (Houston, TX or Youngstown/Brookfield, OH area) required
• Ability to pass physical, drug, driving, and background check required
• Ability to physically push, pull, and lift 50lbs or more required
• Ability to sit, stand, and walk for four-plus hours at a time required
• Ability to stoop and bend for four-plus hours required
• Ability to work in all weather conditions and at heights required
• Ability to work on call 24/7, holidays, and weekends for out-of-state travel required
• Ability to operate heavy equipment and machinery (lull, forklift, manlift, etc.)
• Alignment with company core values required

• Relevant technical certifications or associate degree preferred

• Medical, dental, vision, HSA, term life, AD&D, STD, LTD
• 100% medical premium paid for by Panelmatic for the employee-only level medical coverage
• 80% paid for by Panelmatic and 20% paid for by the employee on all other level medical coverage (i.e. employee plus child, employee plus spouse, family)
• 401(k) contributions matched 100% up to 4%
• Scholarships, educational reimbursement, paid volunteerism, and paid personal and professional development provided
• PTO and paid holidays provided
• Career advancement opportunities
• Competitive wages
• Family-friendly environment with average employee tenure above five years