Field Service Technician

Field Technician

Duties and Responsibilities:

• Attention to detail while in the field to spot mechanical defects
• Ability to use Electronics Test Equipment (Multimeter, RJ45 Cable Tester, Oscilloscope)
• Computer Skills (Word, Excel, PowerPoint)
• Strong customer service skills while on the phone / onsite
• Able to use some common mechanical tools (Wrenches, drill, and heavy-duty tools)
• Has the ability to lift 50 lbs. in the field
• Excellent communication (verbal and written)
• Installation and maintenance (installing, configuring, and maintaining equipment onsite)
• Site monitoring and reporting of mechanical failures of the system component
• Diagnosing and resolving technical issues for all Machine Vision equipment in the field
• Keeping records of service calls (Jira tickets), installations, and maintenance service repairs
• Diagnosed and solved problems efficiently while on‑site/remote support
• Troubleshot and repaired mechanical and electrical components
• Training the customers on the proper use and maintenance of equipment
• Follow the railroad industry regulations and safety protocol while working on‑site
• Perform routine inspections and preventive maintenance
• Minimum of 65% travel requirement (international and domestic)

High School Diploma (Electrical and Mechanical with minimum of 2–3 years of working experience in the field) OR Associate’s/Bachelor’s degree (Electrical and Mechanical with 3–7 years of working experience in the field)

High School Diploma or Associate’s/Bachelor’s degree in Electrical and/or Mechanical disciplines with minimum of 2–3 years of relevant field experience.

Salary range: $62,100–$85,300. Benefits include health, welfare, and retirement plans. An annual bonus may be available if eligible.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status, and more.

Need accommodation? Just let us know – we’ve got you.