Refurbishment Lead Technician

As the Refurbishment - Lead Technician
, you will be responsible for leading the daily refurbishment and repair operations for restaurant equipment used throughout the Waffle House system. In this role, you will oversee refurbishment workflow priorities, support research and development initiatives, and help maintain operational standards for equipment performance and safety. You will also provide hands‑on leadership to the refurbishment team while troubleshooting, repairing, and testing a wide variety of commercial restaurant equipment.

The Refurbishment Lead is a Support Team role based out of our Corporate Office in Norcross, GA in the metro Atlanta area. Our Corporate Office Support Team consists of 300+ Associates who are committed to supporting our Operations Team as they proudly serve and create memorable experiences for our customers. Housing over 40 departments and many fields of industry, we take pride in offering a wide variety of opportunities at every stage of your career.

If you are just looking for a job “right now”, Waffle House probably isn’t the right fit for you. If you are a career‑minded person who values hard work, is passionate about putting people first, and wants to build a meaningful career alongside like‑minded people, this is the place for you!

• Health & Wellness Package including medical, dental, vision and life benefits, and health‑related activities
• Employee Assistance Program free to all Associates and their household members
• Paid time off up to 4 weeks and six paid holidays
• A strong, unique culture built upon putting people first, showing up and servant leadership
• Unlimited learning and development opportunities
• Internal referral program
• Community involvement and volunteer opportunities
• Team building activities department and company‑wide

• Lead daily refurbishment operations and coordinate production workflow priorities
• Clean, repair, refurbish, and test commercial restaurant equipment including grills, refrigerators, coffee machines, dish machines, burners, and other kitchen equipment
• Train, guide, and support Refurbishment Specialist team members
• Assist with prototype builds, research and development projects, and operational improvement initiatives
• Salvage and organize reusable parts and components from retired or damaged equipment
• Maintain a safe, organized, and efficient refurbishment workspace while providing production reporting updates to leadership

• Someone with hands‑on leadership experience in maintenance, repair, or technical operations
• Strong mechanical and electrical troubleshooting abilities
• Experience working with hand tools, power tools, and commercial equipment repairs
• Ability to read technical manuals, schematics, and repair documentation
• Strong problem‑solving skills with the ability to manage multiple priorities
• Someone who values accountability, teamwork, safety, and continuous improvement

• Welding and fabrication experience preferred
• EPA 608 HVAC Certification or ability to obtain certification
• Ability to perform moderate to heavy lifting
• Hands‑on leadership and team training experience

Waffle House is an Equal Employment Opportunity Employer.