Printer Field Service Technician, IV

About the Role

Solving a problem is your specialty. Acquiring and retaining the required knowledge to troubleshoot an issue is your talent. Sound familiar? If you’re an operational, maintenance, and networking whiz who thrives in a dynamic 24/7 environment, we want to get to know you. Canon USA is searching for a Field Service Technician IV to provide the highest level of support—in accordance with Services and Parts Standards—to our valued customers with extensive product knowledge and technical expertise of Canon-supported products.

We’re actively seeking an expert to:

• Diagnose mechanical, software, network, and system failures, using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Prepare reports for analysis of product failure trends and service ability issues with necessary supported documentation, ensuring accurate information and recordkeeping.
• Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned, while also providing direction to less senior engineers.
• Provide solutions of escalated technical and/or customer service‑related problem areas for any territory requested.
• Maintain complete working knowledge and aptitude of multiple product lines at the expert level. This includes all aspects of troubleshooting and diagnostics, workflow analysis, customer relations, and, ultimately, customer satisfaction and retention.

We’re looking for a dedicated individual with:

• Typically requires general education and/or vocational training plus 4 to 6 years of related experience.
• Associate’s degree in electronics or electrical engineering (or equivalent experience) preferred.
• Direct experience working as a field technician.
• Capacity to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to obtain security or other clearances required by customers to enter premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• Compliance with customer policies and protocols, including COVID-19 vaccination measures if applicable.

Base salary: $30.14 – $45.14 hourly. Eligible for a transportation allowance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We comply with all applicable federal, state and local laws, regulations, orders and mandates.