Crew Leader – Field Operations

Now Hiring:
Crew Leader – Field Operations

FLSA Classification: Exempt
Salary Range: From $25 per hour
Reports to: Assistant Field Operations Manager and Field Operations Manager

The Crew Leader – Field Operations position is responsible for leading the installation and removal of various sized jobs for events such as festivals, movie productions, and private and corporate events.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Supervises employees in the timely installation and removal of tents and equipment, including rented accessories, for all specified events.
• Receives and executes instructions from Field Managers and Dispatchers.
• Supervises and works with tent crew and warehouse support with pulling/loading tents and related equipment.
• Follows checklists used for both set up of jobs and tear downs.
• Ensures truck is loaded properly before and after events.
• Determines final tent or event plan and confirms measurements as per paperwork.
• Communicates with crew on final job details and expectations.
• Communicates with customers via phone call or text message on the estimated time of arrival and when the job is completed.
• Reports any changes requested by customers on site to Field Managers and Sales Operations.
• Fills out paperwork and obtains signatures after set ups and take downs. Reports missing equipment to management and customer.
• Works with warehouse management and crew to ensure that all equipment is returned properly to assigned locations.
• Participates in, supports, and assists with training of all field staff on the safe usage of tent installation machinery and equipment, as well as other products and services offered.
• Assists with assuring that all company vehicles, machinery, and rental products are maintained in a safe and clean condition for operation.
• Provides great customer service and effectively resolves customer disputes.
• Complies with all government safety requirements and applicable laws, rules, and regulations.
• Supervises 4–8 employees.
• Assists with coordination of tent and product movement and storage systems.
• Assists with improving operations.
• Ability to manage conflict; negotiate and resolve issues and concerns.
• Strong leadership and team‑building skills.
• Time management and organizational skills.
• Excellent customer service and communication skills, both oral and written.
• Ability to multi‑task and be results‑driven.
• Attention to detail and problem‑solving skills.
• Trouble‑shooting and analytical skills.
• Ability to maintain a high degree of patience and offer constructive criticism when necessary.
• Ability to use various truck tracking and vehicle inspection apps to complete jobs (Geotab, PORone, Whip Around).

• Supports and assists with maintaining the necessary number of labor hours needed for jobs.
• Participates in and supports training of all field staff on safely using all installation machinery and equipment.
• Supervises timely completion of installations and takedowns.
• Often works in outdoor environments and in all weather conditions such as heat and cold.
• May occasionally work in the warehouse or other indoor environment that does not have heat or air conditioning.
• Often wears safety attire when in the warehouse, such as vests, masks, gloves, etc.
• May work in close proximity to other people.
• May be exposed to loud or distracting sounds or noise levels.
• Hours worked/scheduled are generally more than 40 hours per week; additional hours may be required or scheduled as needed.
• Work may across seven (7) days a week based on the event; on‑call availability may also be required when events are booked at a moment’s notice.

• Rental software or warehouse management system knowledge and experience.
• Microsoft Word, Outlook, and Excel knowledge and experience.
• Experience driving 16′ and 24′ trucks.
• CDL preferred but not required.

• High School diploma or GED equivalent.
• Two years of supervisory experience in warehouse or delivery roles.
• Position will involve driving trucks; must be able to provide a valid Driver’s License and a clean DMV record…