Intake Specialist - Atlanta Job Norcross area,Georgia USA,Social Work

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

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Our Team:
Intake Specialist (Bilingual Spanish/English)

Are you a master of communication with a passion for helping others and a drive for sales?

As an Intake Specialist
, you are the heartbeat of our firm. You are the first person our clients meet, the one who transforms their uncertainty into a clear path toward justice. This isn't just a role; it’s a mission where your empathy builds trust, and your sales expertise drives our firm’s growth.

Why this role?

Impact: You’ll be the bridge for the Latino community in Atlanta to access world-class legal services.
Consultative Sales: You won’t just "take calls"; you will conduct deep-dive consultations, educate clients on their rights, and close the gap between a lead and a life-changing case.
Growth: In a metrics-based environment, your results speak for themselves. You’ll be part of a high-performance Business Development team that values your voice and your hustle.

If you are bilingual, organized, and love the "art of the close" while maintaining a human touch, we want to meet you!

Key Contributions

Essential Job Functions & Responsibilities

Learn, memorize, and research the case types we offer at the firm based on the attorney’s guidelines.

Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney’s direction, training, FAQ documents, and other communications.

Lead interviews with approved sales scripts and empathy to build rapport with potential clients.

Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans.

Educate clients on the benefits of partnering with our firm and the payment options available to them.

Convert potential leads into admitted clients based on the benefits and values of each case type.

Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm.

If eligible, based on the client’s initial down payment, this individual is responsible for scheduling the sign-up appointment.

Responsible for sending contracts to clients following the down payment.

Stay up to date on weekly legal training with firm attorneys.

Minimum

Education and Experience Requirements

Proficient with Microsoft Office Suite or related software

High School Diploma or equivalent experience

Excellent verbal and written communication skills

Possess excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal

Customer service and selling skills

Proven ability to meet deadlines and time manage themselves

Impeccable organizational skills and attention to detail

Strong problem-solving skills

Experience in sales or metrics-based environment preferred

What Makes You a Great Fit

We are looking for a high-energy professional who strikes the perfect balance between commercial drive and genuine empathy
. You are the ideal candidate if you possess:
Bilingual Mastery: You are fully fluent in both English and Spanish (B2-C1), with the ability to navigate complex legal conversations and explain contracts clearly to our community.
A "Consultative Closer" Mindset: You don’t just follow a script; you listen actively. You have a proven track record in sales or metrics-based environments, knowing exactly how to turn a lead into a committed client.
Exceptional Emotional Intelligence: You can lead a one-hour interview with a potential client, building deep rapport and providing comfort while maintaining a professional and efficient structure.
Precision & Organization: You are "impeccable" with details. From managing follow-ups to handling down payments…


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