Parcel Lead

Overview

Accent Decor is seeking a hands-on leader to join our distribution team as a Small Parcel Lead. You will be responsible for the day-to-day performance of our small parcel packing and processing team, driving quality, efficiency, and accountability on the floor. You will manage a team, own your department s results, and play a direct role in ensuring our customers receive their orders on time and in great condition.

Hourly range: $26–$29 per hour. We offer comprehensive benefits, including paid volunteer leave.

Accent Decor is an equal-opportunity workplace committed to creating an inclusive environment for all employees.

• Directly manage, coach, and develop a team of Small Parcel Packers and Small Parcel Processors
• Conduct regular performance evaluations and provide ongoing feedback
• Manage employee KPIs, track performance metrics, and implement improvement plans when necessary
• Validate that employees remain on task and productive throughout the shift
• Enforce adherence to company policies, safety guidelines, and workplace standards
• Ensure team members follow Small Parcel Packing Standard Operating Procedures (SOPs)
• Monitor packing quality and accuracy to minimize errors and rework
• Control and reduce shipping damages through proactive process oversight and training
• Validate that all orders are processed, packed, and shipped on time according to customer and business requirements
• Correct shipping issues or discrepancies in a timely manner
• Troubleshoot and resolve packing, labeling, or carrier-related problems as they arise
• Answer inquiries from Sales and Customer Service regarding order status, shipping methods, and delivery expectations
• Collaborate with other departments to ensure smooth handoff of orders and issue resolution
• Manage and control the packing supply budget for the small parcel area
• Monitor usage of packing materials and implement cost-saving measures where possible
• Maintain appropriate inventory levels of packing supplies without overstocking
• Track and report team and individual KPIs on a regular basis
• Identify opportunities for process improvement and increased efficiency in small parcel operations
• Escalate significant performance, quality, or operational issues to management as required
• Lead by example with professionalism, accuracy, and efficiency
• Promote accountability, continuous improvement, and customer focus within the team
• Support training and onboarding of new team members
• Participate in cross-functional projects or process improvement initiatives as assigned

• 2+ years of experience in a warehouse, distribution, or fulfillment environment, with at least 1 year in a lead or supervisory role
• Proven ability to manage and develop a team, including coaching, performance feedback, and accountability
• Strong understanding of small parcel shipping processes, packing standards, and carrier requirements
• Experience tracking and reporting operational KPIs with a focus on accuracy and continuous improvement
• Ability to identify and resolve packing, labeling, or shipping discrepancies quickly and effectively
• Experience managing supply or materials budgets with a focus on cost control and waste reduction
• Strong communication skills with the ability to collaborate across departments, including Sales and Customer Service
• Proficiency with warehouse management systems or shipping software preferred
• High school diploma or equivalent required; associate s or bachelor s degree a plus