VR Program Associate; Program Associate III

VR Program Associate (Program Associate III)

Location:

Norfolk, NE. Pay Grade 3: $19.939/hour after pay structure increases on June 29, 2026. Applications were closed on June 30 2026.

Join Nebraska VR as a VR Program Associate and make a difference! In this role, you’ll support our mission of helping youth and adults with disabilities prepare for, find, and maintain meaningful employment. As the first point of contact for visitors, you’ll set the tone with excellent customer service, professionalism, and a welcoming demeanor. We’re looking for someone who thrives in a fast‑paced environment, takes initiative, stays organized while multitasking, and brings strong problem‑solving skills, customer‑service expertise, and a collaborative spirit.

The Nebraska Department of Education does not sponsor or transfer non‑immigrant work visas for these positions.

• Enter client information into the Nebraska VR data system (QE2) for intake, appointment set‑up, service provision, and related tasks; run reports, monitor and update client employment milestones; upload client documents and record task notes for all client interactions.
• Contact medical providers, schools, and other organizations to request and collect necessary medical, school, public benefit, and financial information, and ensure receipt of requested information.
• Perform receptionist duties, respond to basic questions about Vocational Rehabilitation, and schedule appointments for clients.
• Prepare payment authorizations, obtain agreed‑upon goods and services, and verify their receipt.
• Contact businesses that provide goods or services to Nebraska VR to set up payment accounts.
• Perform administrative duties and accounting work, including reviewing and processing accounts receivable and payable.
• Assist VR Specialists with client purchases.
• File, copy, route information, and process mail and postage.
• Operate and maintain office equipment, manage inventory, and order and stock equipment and supplies.
• Maintain regular and reliable attendance, travel independently, and work in a variety of settings.

Minimum Qualifications: High school diploma or equivalent and two years of experience related to the essential functions of the position. Equivalent education and/or work experience may substitute to meet the minimum qualifications.

Preferred Qualifications: Experience serving persons with disabilities and providing customer service; experience using a client data system and keeping accurate records; experience with accounting functions such as accounts payable and receivable.

In addition to meaningful work and making a difference through public service, our Total Compensation package includes an approximate $22,300 in additional benefits value.

• Competitive benefits, paid time off, and retirement
  • 79% employer‑paid health insurance, dental, vision, long‑ and short‑term disability, flex spending and health savings accounts, employee discount program, and more!
  • Generous vacation and sick leave earnings each year (starting at 12 days each!), plus a variety of other leave types.
  • 156% state‑matched retirement (1.56 for every dollar) with a guaranteed 5% return.
• Thirteen paid holidays per year.

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.