Senior Product Manager

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Senior Product Manager independently leads product strategy, customer discovery, roadmap execution, and product delivery for strategic software solutions within Nelnet's Education Services portfolio. The role partners closely with engineering, design, customer success, sales, and executive leadership to identify customer needs, define product direction, and deliver scalable solutions that create measurable value for K–12 school districts. The position is responsible for driving product outcomes from concept through launch while advancing Nelnet’s long‑term growth strategy.

• Own and execute the end‑to‑end product strategy, roadmap, and delivery for strategic software solutions.
• Lead customer discovery efforts, including customer interviews, field research, usability testing, and market analysis to validate problems and define product opportunities.
• Translate customer insights into prioritized product requirements that balance customer value, business objectives, and technical feasibility.
• Define, track, and optimize product success metrics to drive adoption, engagement, customer satisfaction, and business outcomes.
• Partner closely with engineering and UX to deliver scalable, high‑quality solutions through iterative Agile development.
• Identify opportunities to leverage artificial intelligence and emerging technologies to improve customer experiences and create differentiated product capabilities.
• Collaborate across cross‑functional teams to align product priorities, drive execution, and deliver customer value.
• Build strong relationships with customers and serve as the voice of the customer throughout the product lifecycle.
• Influence cross‑functional product strategy and roadmap decisions through data‑driven recommendations and customer insights.
• Present product strategy, roadmap recommendations, and business cases to leadership teams and key stakeholders.

Pay Range for this role is - $120,000 - $150,000 depending on experience

Bachelor's degree in Computer Science, Engineering, Information Systems, Business, Education, or a related field. Advanced degree or product management certification preferred.

Required: 5+ years of product management experience leading SaaS, cloud‑based, or enterprise software products; experience defining product vision, strategy, roadmaps, and feature prioritization; demonstrated success leading customer discovery and translating customer insights into product strategy and roadmap decisions; experience bringing software products from concept through MVP, launch, and continuous improvement; experience partnering with software engineering and UX teams using Agile development methodologies;

experience using qualitative and quantitative data to drive prioritization and product decisions; strong communication skills with experience presenting product strategy and recommendations to senior leadership; excellent written communication skills with demonstrated experience developing clear, concise product documentation, including product requirements, business cases, roadmaps, and other product artifacts.

Preferred: Experience in K–12 education, EdTech, SaaS, or enterprise software; experience with interoperability, data platforms, APIs, or system integrations; experience with AI‑enabled software products or data‑driven applications; experience working directly with customers to validate product‑market fit; experience launching new products or entering new markets.

• Product Strategy & Vision
• Customer Discovery & Product Validation
• Produc…