Guest Relations

About Us:

Heritage Crossings is committed to delivering exceptional guest experiences. We pride ourselves on outstanding service, attention to detail, and creating memorable moments for every guest.

We are seeking a friendly, professional, and customer-focused Guest Relations Officer to join our team. The ideal candidate will be responsible for ensuring guests receive a warm welcome, personalized assistance, and excellent service throughout their stay or visit.

• Greet and welcome guests in a courteous and professional manner
• Respond promptly to guest inquiries, requests, and concerns
• Handle complaints efficiently and escalate when necessary
• Provide information about services, facilities, and local attractions
• Coordinate with other departments to ensure guest satisfaction
• Assist Administration Team with various tasks
• Ensure a positive and memorable guest experience at all times

• Proven experience in hospitality, customer service, or a similar role
• Excellent communication and interpersonal skills
• Strong problem solving abilities
• Professional appearance and positive attitude
• Proficiency in Outlook, Microsoft Word & Excel

• Supportive and dynamic work environment
• Opportunities for career growth and development
• Employee benefits of Health, Dental, Vision, and 401(k)

EEO is the Law