Branch Customer Service Representative - Norfolk, NE

Branch Customer Service Representative

Customer service talent is in demand, and today's candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you'll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

Position Schedule / Shift: Monday - Friday 8:30 AM - 5:30 PM. Rotating Saturdays, 9 AM - 1 PM. 40 hours a week. 1 hour lunch break.

Key Responsibilities:

• Member Service & Sales:
  Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
• Lead Generation & Promotions:
  Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
• Customer Support & Problem Resolution:
  Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
• Cashiering & Payment Processing:
  Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
• Branch & Team Support:
  Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.

Additional Responsibilities:
Perform other duties as assigned.