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Strategic SaaS Customer Success Lead

Job in Norfolk, Madison County, Nebraska, 68701, USA
Listing for: Nelnet
Full Time position
Listed on 2026-10-04
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management
Salary/Wage Range or Industry Benchmark: 75000 - 80000 USD Yearly USD 75000.00 80000.00 YEAR
Job Description & How to Apply Below

Campus Guard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services. You will partner with clients as a trusted advisor to achieve compliance and security outcomes, monitor health, and drive platform adoption while coordinating across internal teams.

The role emphasizes executive-level reviews, proactive risk management, and long-term client retention in a remote, full-time capacity.

Step into the Strategic SaaS Customer Success Lead role at Nelnet in Gering, NE, United States and grow with us.

Full responsibilities and requirements are described in the listing above.

Learn more about the Strategic SaaS Customer Success Lead role in the description above.

We appreciate your interest in this position.

Join Nelnet and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

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