Child Support Case Manager- closes

Position:

Child Support Case Manager

Division:

Tribal Affairs

Department:

Child Support Enforcement

Reports To:

Director of Child Support Enforcement

Location:

Norfolk

Exempt/Non-Exempt:

Non-exempt

Salary:

Grade 8 ($19.62 - $29.90)

Classification:

Fulltime

Summary:

The Ponca Tribe of Nebraska is a federally recognized Tribe with its ancestral homeland located in Niobrara, NE. The Tribe does not have a reservation in the classic definition; rather, the Ponca Restoration Act defined its jurisdiction as a Service Delivery Area comprised of 15 counties throughout parts of Nebraska, Iowa, and South Dakota. Within its Service Delivery Area, the Tribe offers a broad range of health, social, educational, and cultural services.

The Child Support Case Manager promotes the goals of the Ponca Tribe of Nebraska Child Support Program (PTN CSP) by providing hands-on, personal case management for clients with the goal of increasing consistent, long-term financial support for children. The Case Manager will perform overall case management functions for the PTN CSP, which includes identifying the necessary steps to initiate the establishment of paternity actions and child support orders as well as the enforcement, review and modification of child support orders.

• Maintains a professional environment in the PTN-CSP office
• Gains excellent knowledge of the federal child support rules
• Learn and administers the PTN-CSP Policy & Procedure Manual, applicable, Ponca Tribe of Nebraska laws, and federal and state regulations in order to carry out all case management functions
• Reviews and processes all applications for Child Support services received by the PTN-CSP in accordance with PTN-CSP Policies and Procedures
• Responds courteously to inquiries from other jurisdictions in a timely manner.
• Responds to current customers or the general public regarding PTN-CSP or current child support cases in accordance with the PTN-CSP Policies and Procedures.
• Conducts in-office and telephone interviews with custodial and non-custodial parents
• Performs or arranges for Buccal swabs for genetic testing when indicated for paternity establishment
• Reviews child support cases and takes the next appropriate action on the cases in a timely manner in accordance with PTN-CSP Policies and Procedures
• Identify and utilize all collection actions on cases with the goal of minimizing family conflict by working first with the non-custodial parent to obtain cooperation when possible
• Prepares necessary paperwork for:
  Locate activities, Service of Process, Genetic testing and Paternity actions, Court hearings, Establishment of child support orders, Enforcement of child support orders, including income withholding orders, Modification of child support orders, Recognition of orders from foreign jurisdictions (pursuant to full faith and credit)
• Prepares Child Support Guideline calculations by referring to the Ponca Tribe of Nebraska Child Support Guidelines and the PTN-CSP Policies and Procedures
• Informs the Financial Specialist about new or modified child support orders
• Assists the Staff Attorney by preparing files for court and requests current payment history reports, when applicable, from the PTN-CSP Financial Specialist
• Works closely with the Tribal Court Staff to schedule child support court cases on the upcoming court docket
• Attends child support hearings at the Tribal Court when requested; may be required to appear as a witness for the tribal Staff Attorney or presenting officer in child support cases
• Attend trainings and meetings
• Travel is required, which includes some out-of-state travel
• Ensures strict adherence to PTN-CSP Confidentiality Agreements
• Other duties as assigned

This Position has no supervisory…