Help Desk Technician

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you.

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse portfolio of business clients. This role is ideal for an experienced technician who has moved beyond basic troubleshooting, can work tickets independently, and understands the pace, priorities, and professionalism required in an MSP environment.

• Provide Tier 2 technical support for multiple business clients in an MSP setting.
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365, hardware, printers, peripherals, and line‑of‑business applications.
• Perform basic network troubleshooting (DNS, DHCP, connectivity, VPN, Wi‑Fi).
• Use remote management and remote desktop tools to efficiently diagnose and resolve issues.
• Accurately triage, prioritize, and manage tickets based on urgency, business impact, SLAs, and scope.
• Escalate complex or infrastructure‑level issues appropriately while remaining engaged through resolution.
• Communicate clearly and professionally with clients via phone, email, and chat, setting expectations and providing status updates.
• Document resolutions, procedures, and known issues to support knowledge sharing and continuous improvement.
• Follow MSP best practices, security standards, and documentation requirements.
• Resolve most tickets in‑office via remote tools; travel to customer site is required if needed.

• 2–5 years of experience in a help desk, service desk, or IT support role, preferably in an MSP or multi‑client environment.
• Hands‑on experience supporting business users in fast‑paced, ticket‑driven environments.
• Working knowledge of:
  Windows 10/11 and Windows Server basics;
  Microsoft 365 (Outlook, Teams, One Drive, SharePoint fundamentals); common hardware, printers, and peripherals.
• Preferred:
  Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent professional experience.
• Preferred industry certifications:
  CompTIA A+/Network+, Microsoft, or similar.

• Strong troubleshooting and analytical skills with the ability to resolve most issues independently.
• Excellent customer service mindset with confidence supporting non‑technical users.
• Ability to communicate effectively at both the technical and business‑user level.
• Strong time management and organizational skills in a multi‑client, high‑volume environment.
• Ability to adapt quickly, stay approachable under pressure, and manage shifting priorities.
• Team‑oriented and dependable, with a strong sense of ownership and follow‑through.
• Detail‑oriented with consistent and accurate documentation habits.
• Ability to pass a fingerprint‑based background check.

• Free internet.
• Discounts on other ALLO services.
• 401(k) match up to 5%.
• Health and wellness program with quarterly challenges and cash bonuses.
• Medical, vision, and dental benefits with low employee costs.
• Generous Earned Time Off (ETO) program.
• Tuition assistance.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at  ALLO is a Drug‑Free and Tobacco‑Free Workplace.