Gas Operations Supervisor

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today-for our customers, communities and each other.

In this important role you will effectively lead a service and operations workforce, focusing on obtaining organizational objectives within the guidelines of providing safe, reliable natural gas utility service to customers.

Pay Range: $105,750 - $174,450 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job‑related knowledge, skills, experience, and internal equity.)

Reporting Relationship: Gas Operations Manager

Location: Norfolk, Nebraska

Relocation Assistance: Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.

• Proactively promote and lead safety initiatives in all phases of operations and in compliance with DOT, State, and Company standards.
• Supervise, schedule, train, and develop front‑line employees performing work in the areas of construction, maintenance, appliance repair, and customer and administrative support.
• Manage employee & labor relations issues at the operational level, with assistance from Human Resources.
• Lead all aspects of and ensure the completion of all regulated/mandated work.
• Respond to and resolve customer requests and issues while providing top tier customer service.
• Actively participate in maintaining favorable community relations.
• Actively sponsor or lead continuous improvement efforts and build a positive environment that empowers all employees to continuously improve.
• Make daily decisions that positively impact capital and maintenance programs including external contractors.
• Respond to emergency situations and participate in the emergency on‑call rotation schedule.

• Provide technical, financial, and operational expertise.
• Maintain training records and compliance documentation.
• Other duties as assigned.

• Bachelor's Degree in business management, engineering or related field or equivalent combination of education and experience.
• Minimum of (3) three years of utility industry, gas operations, or other relevant experience.

• Strong leadership skills including coaching and engaging employees.
• Strong communication and presentation skills.
• Ability to connect with a wide variety of audiences.
• Ability to be effective in a fast‑paced environment.
• Financial management, budgetary, planning, and forecasting skills.
• Ability to independently manage multiple tasks.
• Strong problem resolution and project management skills.
• Proficient computer skills (word processing, spreadsheets, presentation software).
• Ability to participate in cross‑functional teams and manage external contractors.
• Excellent collaboration and customer service skills.

This description is not intended to be an all‑inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement,…