Club Manager

Job Title

Club Manager

District Manager

Full Time / Supervisor / Exempt / Non-Exempt

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring all team members provide a great customer service experience at all times.
• High involvement in front desk tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.
• Communicate and interact with customers, coworkers, and the public in a way that exceeds expectations.
• Actively listen to customers, empathize, and work together to solve problems.
• Recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek assistance when needed.
• Demonstrate tact and skill in all interactions using appropriate behavior and language.
• Maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational, and leadership skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs. less than 30% of the time

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
• Dental, Vision, and Health insurance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Critical illness insurance
• Short‑term disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• Health Savings Account (HSA)

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.