Branch Manager III

Position Overview

Branch Manager III (Bilingual in Spanish preferred) – Retail Banking. Based at PNC’s Douglas & 7th Branch, 760NW37th Avenue, Miami, FL33126. An in‑office role focused on delivering exceptional customer and employee experiences.

• Manage and lead branch priorities through planning and execution to drive performance and growth activities.
• Execute relationship management with new and existing consumer and business clients to increase sales, revenue and market share.
• Lead and coach a high‑performing team to acquire growth, mitigate risk, develop partnerships and promote employee engagement.
• Identify and implement client solutions through proactive discovery conversations and timely collaboration with internal partners.
• Execute contact‑management strategy using phone calls and in‑person meetings and maintain pipeline visibility with partner teams.
• Drive business banking results via business development, outside‑branch calling, and community involvement.
• Apply foundational understanding of balance sheet and income statement in decision making.
• Provide technology‑enabled interactions, offering solutions and advice to improve client financial well‑being.
• Resolve problems effectively to simplify banking for customers and support an omni‑channel experience.
• Build a high‑performing team through attraction, onboarding, coaching, development, and talent management.
• Ensure employees reach performance and activity expectations through ongoing management.
• Manage operational, human capital, reputational and business risk, ensuring compliance with regulatory and policy requirements.
• Mitigate sales‑practice risk and execute sound decision making to protect the bank’s reputation.
• Model PNC values, cultivate an inclusive workplace, and promote employee engagement.

• Preferred skills:
  Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results‑Oriented Competencies, Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Prospecting, Sales Management.
• Education:
  
  Bachelor’s degree (or comparable combination of education, certification and experience, including military service).
• Experience:
  
  3+ years industry‑relevant experience in banking or related field; 2+ years managerial experience for operations/production roles.
• Certification/Licenses:
  Must be able to serve as a Notary Public in the applicable state.
• Background check required per Consumer Financial Protection Bureau regulations.

• Medical, prescription drug, dental and vision coverage with Health Savings Account option.
• Employee and spouse/child life insurance, short‑ and long‑term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement, back‑up child/elder care, adoption, surrogacy and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Robust wellness program with financial incentives.
• Paid time off: up to 11 paid holidays, 9 occasional absence days, 15‑25 vacation days depending on career level and service years; maternity and/or parental leave.

If an accommodation is required to participate in the application process, contact  with the subject line “accommodation request” and include your name, job  preferred contact method. All information will be kept confidential and used only for reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other law‑protected categories. This position is subject to the requirements of Section 19 of the FDIA and, for registered roles, the SAFE Act and/or FINRA, which prohibit hiring individuals with certain criminal histories. California residents, refer to the California Consumer Privacy Act Privacy Notice for more information on how PNC may use or disclose personal information in our hiring practices.