Engagement Manager

Role Overview

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. Our Engagement Manager is a project management role, responsible for planning, executing, and supporting multiple small to medium-sized projects under the guidance of a Manager, Implementation, including PMO, Risk and Issue management. You will work as a cross-functional leader between different delivery groups and stakeholders (technical and non-technical) coordinating project elements, requesting resources, and ensuring effective communication among team members, stakeholders, and customers.

• Manage one or more small to medium-sized projects.
• Be responsible for fully managing projects end to end through implementation including tasks such as risk and issue management and reporting.
• Create project initiation documentation, delivery approach and internal program and solution delivery review for internal program approval.
• Deliver projects within the agreed budget, scope, and time, manage risks and issues; ensure quality of deliverables and documentation; and implement appropriate delivery practices and methods.
• Create communication plans, facilitate meetings and forums, and establish project infrastructure for information sharing with teams and stakeholders.
• Create the project budget and resource forecast, and track delivery against budget, proactively manage issues and changes with the account lead.
• Participate in initiatives that improve our delivery practice and CSG as a whole.

• Bachelor's degree or equivalent experience.
• 2-3 years of experience managing client-facing project implementations.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders at all levels.
• Critical problem solving and risk mitigation capabilities.
• Advanced time management and organizational skills.
• Strong leadership and team management abilities.
• Advanced knowledge of Microsoft Office - Word, Excel, and PowerPoint.
• Ability to read, write, speak and understand the English language in a business environment.
• CSGer perks & benefits.

Location(s):
United States Remote

Position Pay Range:
This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. $74,409.65-$ This role is eligible for a bonus opportunity.

• Work from Home
• Employee Belonging Groups
• Healthcare:
  Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at  or email us at  CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:
Impact:
Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity:
Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration:
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's…