Field Service Technician

Overview

At ABB, we help industries outrun leaner and cleaner. As a global market leader, we give you what you need to make it happen. It won't always be easy, growing takes grit, but at ABB, you'll never run alone.

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction. Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Proactively detect potential equipment failures and recommend corrective actions. Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service. Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents promptly.

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years experience servicing critical power equipment OR Associates Degree in electrical technology with 3+ years experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Collaborates well with others.
• Works with a sense of urgency and ownership; until the job is complete!

The work model for the role is:
Remote.

ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to protected characteristics.

While base salary is determined by factors such as the successful applicant's qualifications and experience, this position is expected to pay between $57,400 and $91,840 annually.

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan with a Health Savings Account called the High Deductible Plan.
• Choice between two dental plan options:
  Core and Core Plus.
• Vision benefit.
• Company paid life insurance (2X base pay).
• Company paid AD&D (1X base pay).
• Voluntary life and AD&D - 100% employee paid up to maximums.
• Short Term Disability - up to 26 weeks - Company paid.
• Long Term Disability - 60% of pay - Company paid. Ability to buy-up to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
• Parental Leave - up to 6 weeks.
• Employee Assistance Program.
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
• Employee discount program.

• 401k Savings Plan with Company Contributions.
• Employee Stock Acquisition Plan (ESAP).

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities. Applicants may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. Resumes and applications will not be accepted in this manner. For more information regarding your (EEO) rights as an applicant, please visit the following website: https://(Use the "Apply for this Job" box below).

Your Rights
6.. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation by calling or by sending an email to  While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $57,400 and $91,840 annually.

We value people from different backgrounds. Could this be your story? Apply today or visit  to read more about us and learn about the impact of our solutions across the globe.