Student Account Specialist

• Staff and Administrative & Professional Faculty Applicants:
• Contact Human Resources at:
  
  HR Recruitment
• Teaching and Research Faculty Applicants:
• Contact Academic Affairs at:
  aafacultyemployment

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

None

Position Information

Role Title

Role Title Admin and Office Spec III

Role Code

Role Code 19013

Pay Band

Pay Band 03

Working Title

Working Title STUDENT ACCOUNT SPECIALIST

Position Number

Position Number 00811A

Department

Department FINANCE OFFICE

Location

Location Norfolk, VA

Type of Position

Type of Position Classified

Type of Job

EEO Category

EEO Category F Administrative Support (Clerical & Sales)

Job Description

Ensure due diligence is followed in processing Title IV and Federal Perkins Loan transactions while ensuring that all reconciled differences are resolved monthly. Performs all University billings and actively followup to collect the University’s receivables. Process refunds and adjustments promptly and accurately and ensure compliance with University, Federal and State guidelines and regulations.

Type of Recruitment

Knowledge, skills and abilities

Working knowledge of bookkeeping, accounting, accounts receivable, and financial recordkeeping principles and practices. Demonstrated ability to accurately review, audit, analyze, and reconcile high-volume financial transactions; perform calculations; research and resolve account discrepancies; and prepare routine financial reports and statements. Ability to interpret and consistently apply University policies and applicable federal and state regulations, exercise sound judgment, maintain confidentiality, and document account activity thoroughly.
Proficiency in word-processing, spreadsheet, email, and related financial or student information systems, with the ability to learn new systems and processes. Strong written, verbal, interpersonal, and customer-service skills, including the ability to explain complex account information clearly and tactfully to students, parents, and University departments. Demonstrated ability to manage competing priorities, work independently, collaborate effectively, follow through on unresolved matters, perform accurately under pressure, and meet established deadlines in a high-volume environment.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Some accounts receivable experience including billing and collecting of past due receivables. Some experience with Federal Perkins Loan Program. Some experience auditing records for accuracy and providing excellent customer service in a high volume environment.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Basic working experience with Federal Perkins Loan Program. Basic working experience auditing records for accuracy and providing excellent customer service in a high volume environment. Some experience with Banner software. High school diploma or the equivalent, supplemented by bookkeeping, accounting training and education.

Conditions of Employment

This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

Annual Salary/Hourly Rate

Annual Salary/Hourly Rate Salary commensurate with education and experience

Job Requisition Number

Job Requisition Number S03408

Job Open To

Job Open To General Public

Open Date

Close Date

Open Until Filled No

Special Instructions Summary

None

Criminal Background Check

Criminal Background Check The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information.

Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at .

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of…